Remote opportunity at
JamfManager, Service Delivery
Jamf is hiring a full-time Manager, Service Delivery to lead a team of Professional Services engineers supporting education clients. The company builds software to help organizations…
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About This Role
Jamf is hiring a full-time Manager, Service Delivery to lead a team of Professional Services engineers supporting education clients. The company builds software to help organizations manage, deploy, and secure Apple devices such as Macs, iPads, iPhones, and Apple TV for workplaces, schools, and healthcare environments. In this position, the successful candidate will direct services engagements, control project budgets and schedules, manage team capacity, and establish repeatable project management practices…
Job Description
Jamf is hiring a full-time Manager, Service Delivery to lead a team of Professional Services engineers supporting education clients. The company builds software to help organizations manage, deploy, and secure Apple devices such as Macs, iPads, iPhones, and Apple TV for workplaces, schools, and healthcare environments. In this position, the successful candidate will direct services engagements, control project budgets and schedules, manage team capacity, and establish repeatable project management practices to help the business scale.
This opportunity is well-suited for professionals with a strong background in technical project delivery, SaaS environments, and formal team leadership. The person in this role will collaborate closely with Sales, Customer Onboarding, Customer Success, and Architects to scope work, align priorities, and ensure that clients achieve successful implementations within financial targets. The position also acts as an escalation point to resolve delivery problems and tracks key team performance metrics such as utilization and customer satisfaction.
Jamf is recognized as a supportive workplace with a high employee retention rate and a commitment to employee flexibility, work-life balance, and inclusivity. The salary range for this position is USD 95,000 to 147,000 per year, depending on geographic differences across U.S. locations.
Responsibilities
- Lead and mentor a team of Professional Services engineers focused on education clients by handling hiring, performance management, coaching, and onboarding
- Oversee the complete lifecycle of services engagements from initiation to completion, ensuring projects meet time, budget, and quality objectives
- Monitor and forecast team capacity and utilization across consulting and project work, planning effectively for seasonal education renewal peaks
- Review engagement estimates and scopes alongside Architects and Sales to verify alignment with margin targets and staffing needs
- Establish streamlined, repeatable project management templates, intake processes, and shared status trackers
- Act as the primary escalation point for delivery challenges and customer issues, quickly resolving problems and implementing preventative measures
- Monitor and report on performance indicators including backlog, project health, margin, utilization, and customer satisfaction
Requirements
- At least 5 years of experience in technical project delivery, customer implementation, or professional services within a technology or SaaS setting
- Minimum 3 years of experience leading others through formal personnel management or end-to-end project and functional leadership
- At least 3 years of managing multiple concurrent customer projects, covering scope control, scheduling, risk management, budget oversight, and customer communication
- Demonstrated experience forecasting resources, utilization, or capacity for a services team
- Ability to influence and build consensus with cross-functional partners like Sales and Customer Success without direct authority
- Strong verbal and written communication skills to handle difficult escalations and explain technical concepts to executives and clients
- Bachelor’s degree in information technology, business, or a related field, or an equivalent combination of relevant education and experience
Qualifications
- Formal people management background including hiring and performance reviews
- Experience developing lightweight project management templates, intake systems, and status reporting frameworks for a delivery team
- Familiarity with the Jamf platform or Apple device management
- Prior exposure to CRM systems, project-tracking platforms, customer success software, and financial margin reporting for services groups
- Project management certification such as the PMP
Core Skills
Benefits
- Volunteer time off to support local communities
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary range for the Manager, Service Delivery role?
The national pay transparency range spans from USD 95,000 to 147,000 per year, which accounts for geographic pay differences across United States locations.
What type of employment is this?
This is a full-time position.
What education or certification is needed?
A bachelor’s degree in business, information technology, or a related field is required, though a combination of relevant education and experience may be considered. A PMP or other project management certification is preferred.
How do I request accommodations for the recruiting process?
Candidates with religious beliefs or disabilities who need alternative options or support during the hiring process can contact their Recruiter or Recruiting Coordinator directly, or email recruiting@jamf.com.
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