Remote opportunity at
JamfManager, Services
Jamf seeks a Manager, Services to lead a regional Professional Services team remotely on a full-time basis. In this role, the selected candidate will guide high-performing…
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About This Role
Jamf seeks a Manager, Services to lead a regional Professional Services team remotely on a full-time basis. In this role, the selected candidate will guide high-performing engineers, partner with Sales and Customer Success to drive regional revenue growth, and ensure clients achieve exceptional results. Jamf specializes in extending the Apple experience to workplaces and schools, allowing organizations to automate the deployment, management, and security of devices like Mac, iPad, iPhone,…
Job Description
Jamf seeks a Manager, Services to lead a regional Professional Services team remotely on a full-time basis. In this role, the selected candidate will guide high-performing engineers, partner with Sales and Customer Success to drive regional revenue growth, and ensure clients achieve exceptional results. Jamf specializes in extending the Apple experience to workplaces and schools, allowing organizations to automate the deployment, management, and security of devices like Mac, iPad, iPhone, and Apple TV.
This position suits a collaborative problem-solver with strong people leadership skills who thrives in a fast-paced environment. The manager will handle the complete talent lifecycle, oversee service delivery metrics such as utilization and retention, navigate escalations, and contribute to broader global services strategies. Ideal applicants bring a mix of technical understanding regarding enterprise IT environments and strong communication skills to coordinate across multiple internal departments.
Responsibilities
- Coach engineers to enhance their technical and consulting capabilities while guiding their career advancement
- Manage the entire talent lifecycle from recruitment and onboarding to continuous growth and retention
- Partner with Sales and Customer Success stakeholders to expand regional service offerings and increase revenue
- Monitor utilization, customer satisfaction, retention, and margin metrics to maintain high-quality service delivery
- Coordinate closely with Service Operations, Support, Enablement, and Revenue departments to align priorities
- Maintain product knowledge regarding enterprise IT integration strategies to guide the team and shape services
- Handle customer escalations promptly and use them as learning opportunities to prevent future issues
- Execute assigned special projects that support the success of the Services division and the company
Requirements
- At least 5 years of professional experience in Professional Services or a related industry
- Minimum 3 years of people management background building and developing high-performing teams
- At least 2 years managing Professional Services teams specifically within a SaaS environment
- Strong verbal and written communication skills across video, chat, email, and phone
- Ability to translate complex technical concepts for executive presentations and sales training
Qualifications
- Bachelor degree or an equivalent combination of relevant education and experience
- Familiarity with Jamf and the Apple ecosystem including macOS, iOS, iPadOS, and tvOS
Core Skills
Benefits
- Volunteer time off to support and give back to local communities
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the posting specifies that the location is remote.
What is the employment type?
This is a full-time position.
What salary is offered for this role?
The national pay transparency range listed for U.S. locations is $85,100 to $154,420 USD, though exact pay depends on factors such as location, scope, skills, and experience.
What are the core experience requirements?
Candidates must have at least 5 years of experience in Professional Services or a related industry, 3 years of people management experience, and 2 years managing Professional Services teams in a SaaS environment.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.