Hybrid opportunity at
Coins.phMerchant Onboarding Lead
Coins.ph is recruiting a Merchant Onboarding Lead in Manila to run operations for know-your-business onboarding of partners and clients. The full-time hybrid role oversees partner support…
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About This Role
Coins.ph is recruiting a Merchant Onboarding Lead in Manila to run operations for know-your-business onboarding of partners and clients. The full-time hybrid role oversees partner support and onboarding sub-teams, keeps SOPs current, coaches associates through regular one-on-ones, and monitors partner activity to reduce churn. The lead also works with internal teams to keep each partner compliant with local and international standards.
Job Description
Coins.ph is recruiting a Merchant Onboarding Lead in Manila to run operations for know-your-business onboarding of partners and clients. The full-time hybrid role oversees partner support and onboarding sub-teams, keeps SOPs current, coaches associates through regular one-on-ones, and monitors partner activity to reduce churn. The lead also works with internal teams to keep each partner compliant with local and international standards.
Responsibilities
- Own the know-your-business onboarding process and chase stakeholders to clear blockers.
- Oversee the partner support and onboarding sub-teams and keep tickets resolved on time.
- Write and maintain SOPs and run one-on-one coaching with associates and specialists.
- Monitor partner activity to spot disengagement and keep clients satisfied.
Requirements
- Bachelor's degree in management, finance, business or an equivalent field.
- At least 3 years in customer service, account management or partner operations.
- Proven experience with KYB onboarding or partner account management.
- Strong communication in English and Filipino.
Qualifications
- Strong planning, analytical and problem-solving skills.
- Organized, detail-oriented and highly trustworthy.
- Able to work independently and adapt in a fast-paced environment.
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job based and how is it set up?
The posting lists Manila as the location with a hybrid work arrangement.
What employment type is offered and is a salary stated?
This is a full-time role. The posting does not specify a salary.
What experience is required?
At least 3 years in customer service, account management or partner operations, with KYB onboarding experience.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.