Hybrid opportunity at
DeliverooMerchant Operations Manager
Deliveroo, which is part of DoorDash, is seeking a Merchant Operations Manager for its team based in London . This is a full-time, hybrid position situated…
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About This Role
Deliveroo, which is part of DoorDash, is seeking a Merchant Operations Manager for its team based in London . This is a full-time, hybrid position situated within the UKI Operations department's Partner Operations unit. The role focuses on enhancing delivery logistics and operational efficiency for high-volume grocery and restaurant partners across Ireland and the United Kingdom. Individuals in this capacity will address supply chain bottlenecks, guide onboarding procedures for fresh…
Job Description
Deliveroo, which is part of DoorDash, is seeking a Merchant Operations Manager for its team based in London. This is a full-time, hybrid position situated within the UKI Operations department's Partner Operations unit.
The role focuses on enhancing delivery logistics and operational efficiency for high-volume grocery and restaurant partners across Ireland and the United Kingdom. Individuals in this capacity will address supply chain bottlenecks, guide onboarding procedures for fresh sites, and collaborate closely with product and commercial divisions to support marketplace expansion.
This opportunity is well-suited for professionals who enjoy operating in dynamic, fast-evolving marketplace environments and possess strong analytical skills paired with experience in cross-functional project management. Candidates will have the chance to make direct contributions to consumer, rider, and vendor experiences while engaging with leadership teams across the broader DoorDash and Wolt ecosystems.
Responsibilities
- Identify, investigate, and correct fulfillment friction points for major commercial vendors while developing systematic solutions
- Partner with product teams to integrate vendor feedback into feature designs and manage rollouts across internal and external groups
- Manage operational readiness for new site openings and existing partner expansions to secure strong execution from day one
- Join commercial leads during regular business reviews to supply operational metrics and performance data
- Drive strategic projects such as baseline frameworks and performance-based compensation structures using quantitative evidence
Requirements
- Demonstrated ability in building relationships with internal and external partners to secure buy-in for strategic plans
- Experience handling complex and multi-departmental projects through a structured approach
- Strong capability to analyze complex datasets, extract operational insights, and draft business cases
- Inquisitive background in solving problems, testing scalable fixes, and challenging established norms
- Negotiation skills to align delivery execution with commercial goals
Core Skills
Benefits
- Opportunity to make visible daily impacts on riders, consumers, and partners
- Autonomous work environment within an entrepreneurial setting
- Career growth and skill development as the enterprise expands
- Collaboration within an inclusive, values-oriented culture
Frequently Asked Questions
Where is this job located?
This position is based in London and follows a hybrid work model.
What is the employment type?
The posting specifies that this is a full-time opportunity.
What salary is offered for this role?
The specific salary is not stated in the job posting.
What does the interview process look like?
The recruitment process generally consists of three to four stages designed to evaluate candidate skills fairly.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.