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DeliverooMid Market Account Manager
This full-time Mid Market Account Manager role is on-site and sits in the Commercial team. The posting does not name an office, but the portfolio it…
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About This Role
This full-time Mid Market Account Manager role is on-site and sits in the Commercial team. The posting does not name an office, but the portfolio it describes is made up of Deliveroo restaurants in Kuwait. That includes high-turnover partners and global restaurant brands, as well as local favourites and selected national chains that play a part in drawing customers to the app. The account manager keeps these relationships healthy and…
Job Description
This full-time Mid Market Account Manager role is on-site and sits in the Commercial team. The posting does not name an office, but the portfolio it describes is made up of Deliveroo restaurants in Kuwait. That includes high-turnover partners and global restaurant brands, as well as local favourites and selected national chains that play a part in drawing customers to the app.
The account manager keeps these relationships healthy and growing. The job includes running the delivery agenda with each partner, agreeing joint plans that support sustainable growth for both sides, and handling daily account management with the people who run operations on a day-to-day basis. Haggling over terms and building multi-year account plans are also part of the role. The manager tracks operational metrics, helps partners raise service quality, encourages take-up of Deliveroo marketing tools and promotions, and supports partners as they onboard or expand on the platform. Projects with marketing and operations colleagues round out the work.
The posting asks for three to five years of commercial experience in a demanding setting. Candidates should spot growth opportunities with a commercial mindset, be comfortable using data to build a clear narrative, and be skilled at managing relationships and stakeholders. Organisation, a team-player approach and the ability to solve problems independently are needed. Competence with Microsoft Office and G Suite is expected, and familiarity with the restaurant trade is a plus. Candidates must speak English and Arabic fluently.
Responsibilities
- Look after the book of restaurant partners in Kuwait, including high-volume drivers and global brands
- Lead the delivery agenda with partners and define joint initiatives for sustainable growth
- Handle day-to-day account management and negotiate longer-term account plans
- Monitor operational metrics and help partners raise service quality
- Encourage uptake of marketing tools, promotions and campaigns
- Help partners onboard and extend their presence on the platform
- Work with marketing and operations colleagues on new projects
Requirements
- Three to five years of commercial experience in a demanding setting
- Commercial mindset that spots growth opportunities
- Ability to analyse data and present findings clearly
- Skill in managing relationships and engaging stakeholders
- Independent problem-solving for operational challenges
- Competence with Microsoft Office and G Suite
- Fluency in English and Arabic
Qualifications
- Knowledge of the restaurant industry (a plus)
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Which market does the portfolio cover?
The posting describes a portfolio of Deliveroo restaurants in Kuwait, including high-volume partners and global brands. It does not give a separate office address.
What experience is required?
The posting asks for three to five years of commercial experience in a demanding setting.
Are language skills required?
Yes. The posting says candidates must speak English and Arabic fluently.
Is a salary stated?
The posting does not specify a salary.
Sample Interview Questions
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