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AshbyMid-Market Implementation Specialist - EMEA (German speaking)
Ashby is seeking a German-speaking Mid-Market Implementation Specialist to join its High Touch Implementations team in EMEA. Ashby develops enterprise software and a suite of products…
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About This Role
Ashby is seeking a German-speaking Mid-Market Implementation Specialist to join its High Touch Implementations team in EMEA. Ashby develops enterprise software and a suite of products designed to help talent leaders, recruiters, and hiring managers improve their hiring processes. Backed by investors such as Y Combinator, Elad Gil, and Lachy Groom, the company serves thousands of customers including Shopify, OpenAI, Snowflake, Notion, and Zapier. In this role, you will act…
Job Description
Ashby is seeking a German-speaking Mid-Market Implementation Specialist to join its High Touch Implementations team in EMEA. Ashby develops enterprise software and a suite of products designed to help talent leaders, recruiters, and hiring managers improve their hiring processes. Backed by investors such as Y Combinator, Elad Gil, and Lachy Groom, the company serves thousands of customers including Shopify, OpenAI, Snowflake, Notion, and Zapier.
In this role, you will act as a project manager, technical expert, and trusted advisor to B2B SaaS customers, guiding them through implementation projects from the moment of sales handoff until go-live. After six months, success in the position includes managing a portfolio of 15 to 20 active implementations independently, addressing technical and workflow obstacles without letting your caseload slip, and identifying documentation or process improvements while relaying product feedback to the internal team.
Responsibilities
- Manage 15 to 20 active mid-market implementations concurrently, typically with an eight to ten-week timeline.
- Develop individual project plans for customers from handoff to go-live while monitoring hurdles and follow-up tasks.
- Troubleshoot product functionality and advise customers based on past successes with similar accounts.
- Recommend software configurations and workflows that balance customer needs with best practices.
- Collaborate across departments with Sales, Customer Success, Product, and Engineering teams to ensure a smooth customer journey and flag technical issues.
Requirements
- Fluent in German.
- Five or more years of experience in a customer-facing role focused primarily on full-cycle B2B SaaS implementations.
- Proven ability to manage multiple concurrent mid-market implementation projects without dropping quality or missing deadlines.
- Capable of operating autonomously to oversee project plans end-to-end.
- Comfortable learning complex, multi-module software and handling technical troubleshooting independently.
Core Skills
Benefits
- Competitive compensation.
- Ten-year exercise window for stock options.
- Unlimited paid time off with a recommendation of four weeks per year.
- Generous budget for equipment, software, and office furniture.
- One hundred dollars per month education budget with manager approval for larger expenses like conferences.
Frequently Asked Questions
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What is the location or remote policy for this role?
The source posting lists the location as remote.
What is the employment type?
The position is full-time.
What is the salary for this position?
The posting states that salary is not specified.
What are the main experience requirements?
Candidates must be fluent in German and have over five years of customer-facing experience with a focus on full-cycle B2B SaaS implementations, along with the ability to manage multiple concurrent mid-market projects autonomously.
Sample Interview Questions
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