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Mutual of Omaha MortgageMortgage Processing Manager - Reverse
Mutual of Omaha Mortgage is hiring a Mortgage Processing Manager for a remote, full-time position. The employer is a full-service lending institution affiliated with a Fortune…
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About this role
Mortgage Processing Manager - Reverse at Mutual of Omaha Mortgage is a full-time role. Work arrangement: Remote. Location: Not specified. No salary is shown in this listing. It was posted on Oct 3, 2026. This listing is paused and not taking applications at the moment.
Job Description
Mutual of Omaha Mortgage is hiring a Mortgage Processing Manager for a remote, full-time position. The employer is a full-service lending institution affiliated with a Fortune 300 company, offering a wide array of residential mortgage options including HECM loans, refinancing, and specialty products. This opportunity is well-suited for an experienced mortgage operations professional who thrives in a collaborative environment and possesses a strong background in team leadership.
In this role, the selected candidate will provide operational leadership, guidance, and daily oversight for the Direct Retail business sector. The primary focus involves managing the overall client experience while properly applying risk tolerance frameworks and enterprise guidelines. Responsibilities include supervising processing personnel, tracking performance analytics, generating completion reports, and working closely with the sales team to maintain high service standards.
Candidates will also handle escalated issues, assist with staff onboarding and training, and pinpoint opportunities to boost operational efficiency. The position requires adherence to government, regulatory, and corporate standards to ensure complete compliance across all loans. Professionals who can manage multiple deadlines simultaneously while maintaining effective organizational and communication strategies will succeed in this capacity.
Responsibilities
- Supervise processing staff and provide guidance, training, and performance evaluations
- Monitor performance metrics and produce reports to guarantee tasks finish within required SLAs
- Collaborate with the sales division to deliver high-quality customer service
- Examine escalations to resolve complex problems
- Find opportunities for process improvement and propose potential enhancements
- Support the Direct Retail Assistant Operations Manager during onboarding and training
- Ensure all loans comply with government, regulatory, and enterprise standards
Requirements
- Minimum of two years of reverse operations experience
- Ability to operate effectively under pressure amidst multiple simultaneous deadlines
- Strong leadership, communication, and organizational capabilities
Qualifications
- Direct Endorsement underwriting experience is preferred
Core Skills
Benefits
- Vacation hours accrue per pay period with balance maximums based on service years
- 40 hours of paid sick time provided after 90 days of employment
- Nine paid holidays plus one cultural celebration floating holiday
- Multiple PPO medical plans and an HDHP eligible plan
- Dental and vision coverage
- Company paid life insurance
- 401K with an employer match
- Optional benefits including optional life, flexible spending accounts, and pet insurance
- Free legal services
- Employee loan program
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a 100 percent remote position.
What experience is required for this role?
Applicants must have a minimum of two years of reverse operations experience.
What are the educational or certification requirements?
The posting does not specify any particular education or certification requirements, though DE underwriting experience is preferred.
What is the salary for this position?
The job posting does not specify a salary.
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