Remote opportunity at
Sparix Global.MSD 365 Customer Relationship Management (CRM) Lead
Sparix Global is hiring a remote MSD 365 Customer Relationship Management (CRM) Lead to work on an 8-hour workday schedule aligned with the EST timezone. This…
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About This Role
Sparix Global is hiring a remote MSD 365 Customer Relationship Management (CRM) Lead to work on an 8-hour workday schedule aligned with the EST timezone. This full-time position requires collaborating closely with client leadership, managing developer teams, and steering enterprise technology roadmaps. The professional filling this role will oversee project delivery for web apps, portals, and CRM systems, while acting as a primary subject matter expert for stakeholder meetings and…
Job Description
Sparix Global is hiring a remote MSD 365 Customer Relationship Management (CRM) Lead to work on an 8-hour workday schedule aligned with the EST timezone. This full-time position requires collaborating closely with client leadership, managing developer teams, and steering enterprise technology roadmaps. The professional filling this role will oversee project delivery for web apps, portals, and CRM systems, while acting as a primary subject matter expert for stakeholder meetings and technical reports.
The ideal candidate is someone who can operate independently, drive software delivery, and design custom Microsoft CE configurations. Responsibilities involve building integrations across ERP platforms, middleware, payment gateways, and communication tools, alongside executing data migrations. This opportunity suits an experienced architect capable of guiding both technical and business personnel while maintaining adherence to established institutional policies.
Responsibilities
- Analyze current and desired Microsoft CE applications, technologies, and configurations.
- Draft and execute a comprehensive delivery roadmap for enterprise tech systems.
- Delegate assignments while managing and mentoring full-stack and CRM developers.
- Consult leadership regarding emerging trends in Microsoft CE functionalities.
- Represent the organization during stakeholder discussions and report reviews.
- Build custom Microsoft CE configurations and solutions to address operational demands.
- Maintain data migration processes into Microsoft CRM as a subject matter expert.
- Produce thorough technical and functional documentation, including diagrams, test scripts, and best practices.
- Coordinate integrated systems involving middleware, ERP setups, and digital payment portals.
Requirements
- Minimum of 10 years working with Microsoft CE application software implementations.
- At least 10 years building CRM solutions utilizing Python, .Net, React, JavaScript, SSIS, and Reporting Services.
- Two years of practical experience integrating Azure AI services and Machine Learning into Microsoft D365 CE tools.
- Delivered a minimum of two projects classified as certified FastTrack projects for Business Applications.
- Successfully implemented at least one customer service operation leveraging AI technologies, such as Copilot, virtual assistants, or chatbots.
- Demonstrated background launching Dynamics Contact Center solutions and managing communication workflows.
- Experience executing data migration projects into Microsoft CRM from external account management frameworks.
Qualifications
- Bachelor degree in information systems or business management.
- Certified Microsoft Power Platform or Customer Engagement Fast Track Solution Architect.
- Minimum of five years acting as a Microsoft-certified solution architect for business applications.
- Microsoft MVP award recipient specializing in Business Applications, Customer Experience, Power Apps, or Copilot Studio.
- Azure AI Fundamentals or equivalent artificial intelligence and machine learning certifications.
- Familiarity with enterprise business software projects involving SAP.
- Knowledge of ITIL or ITSM frameworks and methodologies.
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and work mode for this position?
The role is remote, operating on an Eastern Standard Time (EST) schedule that typically starts around 6:30 PM IST for an eight-hour workday.
What is the employment type?
This is a full-time position.
Is the salary specified in the job posting?
The posting does not specify a salary.
What are the core technical experience requirements?
Candidates must have over 10 years of experience with Microsoft CE implementations and CRM development using .Net, JavaScript, Python, React, SSIS, and Reporting Services, alongside specific FastTrack architect credentials and AI integration background.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.