Remote opportunity at
Ignition, Inc.MSP Mac Help Desk Guru (work from home)
Ignition, Inc., a long-standing Apple Premier Partner and managed service provider with nearly three decades of history, is hiring a Help Desk Technician. Operating on a…
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About This Role
Ignition, Inc., a long-standing Apple Premier Partner and managed service provider with nearly three decades of history, is hiring a Help Desk Technician. Operating on a fully remote basis, the company primarily supports innovative AI SaaS startups, venture capital and private equity firms, and family offices, holding to rigorous compliance benchmarks like SOC 2 and SEC standards. This position is structured as a junior-to-mid-level opening, though more seasoned applicants capable…
Job Description
Ignition, Inc., a long-standing Apple Premier Partner and managed service provider with nearly three decades of history, is hiring a Help Desk Technician. Operating on a fully remote basis, the company primarily supports innovative AI SaaS startups, venture capital and private equity firms, and family offices, holding to rigorous compliance benchmarks like SOC 2 and SEC standards. This position is structured as a junior-to-mid-level opening, though more seasoned applicants capable of handling identity, security, or mobile device management work may be considered for a senior scope and compensation.
The role centers heavily on delivering human-centric support alongside technical troubleshooting, with a core philosophy emphasizing that technology is merely a tactic to ensure clients feel cared for. Daily tasks involve handling new hire onboarding, managing offboarding processes, resolving email and DNS issues, and troubleshooting conference room audio-visual hardware. While the core environment is deeply rooted in macOS, iOS, Apple Business Manager, and various MDM solutions, approximately one-third of the user base utilizes Windows systems. Team members also interact with Google Workspace, Microsoft 365, identity and access management tools, and various productivity platforms.
Candidates should thrive in a fast-paced setting where priorities frequently shift and independence is expected. The position demands comfort with change, a willingness to engage with modern tools including AI workflows, and the ability to maintain composure under pressure. Career progression pathways are open into infrastructure administration, project architecture, and security compliance.
Responsibilities
- Serve as the initial point of contact for client technical issues, balancing technical and human support
- Provision Macs, set up Google Workspace or Microsoft 365 accounts, enroll devices in MDM, and onboard new hires
- Offboard departing employees by recovering laptops, revoking access, and finalizing support tickets
- Troubleshoot email delivery problems, DNS issues, phishing filters, and password synchronization errors
- Assist clients with Zoom Room and conference-room AV configurations over the phone
- Triage the support queue to ensure prompt response times and accurate ticket notation
Requirements
- Have at least five years of professional IT support experience
- Demonstrate proven Apple ecosystem aptitude and usage
- Be able to work standard business hours in either the Eastern or Pacific time zones
- Possess a quiet home workspace with reliable broadband internet
- Show willingness to learn and work effectively with AI tools
Qualifications
- Familiarity with identity management, MDM solutions, or security work for senior-level placement
Core Skills
Benefits
- Medical, dental, and vision insurance for the employee
- 401(k) retirement plan with employer contribution
- Two weeks of paid time off annually to start
- Stipend for home internet
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this a remote position?
Yes, this is a fully remote, work-from-home role requiring candidates to work standard business hours in either the Eastern or Pacific time zones.
What is the salary for this role?
For applicants in the USA closer to the junior side, the base salary ranges from $50,000 to $65,000 per year, depending on experience and geographical price index. More experienced candidates may be slotted higher, and applicants outside the USA are compensated according to their local employment market.
What technology stack will I work with?
The core environment is Apple-focused utilizing macOS, iOS, Apple Business Manager, and various MDM tools like Jamf and Intune. About one-third of users run Windows, and the stack also includes Google Workspace, Microsoft 365, Okta, Entra ID, Slack, Zoom, and Meraki networking basics.
How do I apply for this position?
The application process begins by taking a 10-minute online Culture Index assessment. If your profile fits, you will be asked to complete a 60-minute TestGorilla assessment for critical thinking skills, submit your resume, and participate in two to four video interviews.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.