Remote opportunity at
AXON-NetworksNetwork Operations Manager (US - Remote)
AXON Networks is seeking a Network Operations Manager to establish and lead its operational excellence function, overseeing management systems, automation strategies, and production governance. The employer…
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About This Role
AXON Networks is seeking a Network Operations Manager to establish and lead its operational excellence function, overseeing management systems, automation strategies, and production governance. The employer delivers an AI-driven, analytics-based orchestration platform and high-speed routers utilizing modern Wi-Fi technologies, enabling internet service providers to troubleshoot networks and manage infrastructure in real time. Headquartered in Irvine, California, with a global operational presence, the company serves as a strategic technology partner for…
Job Description
AXON Networks is seeking a Network Operations Manager to establish and lead its operational excellence function, overseeing management systems, automation strategies, and production governance. The employer delivers an AI-driven, analytics-based orchestration platform and high-speed routers utilizing modern Wi-Fi technologies, enabling internet service providers to troubleshoot networks and manage infrastructure in real time. Headquartered in Irvine, California, with a global operational presence, the company serves as a strategic technology partner for telecommunications operators worldwide.
This is a remote position based within North America that requires a candidate capable of handling both leadership duties and hands-on technical involvement in day-to-day operations, debugging, and incident execution. The role involves designing service reviews, setting up operational rhythms, building a high-impact team, and driving continuous improvement across support and production frameworks. The professional in this position will collaborate extensively with multiple internal divisions including engineering, DevOps, quality assurance, product management, and security to ensure new releases and services meet rigorous operational readiness standards before entering steady-state support.
Responsibilities
- Design and direct the operational management system, including service reviews, reliability evaluations, action tracking, and executive reporting
- Own the roadmap and intake process for Network Operations automation and tooling to minimize manual effort and repeat incidents
- Define and enforce production-readiness standards covering observability, alerting, runbooks, SLOs, resilience, and security prior to launch
- Build dashboards and scorecards tracking availability, incident performance, change health, and automation value
- Lead root-cause analysis programs and corrective action initiatives to ensure durable service improvements
- Coach team members and guide the automation and tooling engineering staff in developing self-service workflows and integrations
Requirements
- At least 8 years of background supporting or operating large-scale production environments
- At least 8 years of experience across reliability, service management, or technology operations, with 3 or more years leading people or major cross-functional programs
- Background supporting broadband, telecommunications, networking, or service provider solutions
- Familiarity with customer-premises equipment such as broadband gateways, residential gateways, routers, optical network terminals, Wi-Fi access points, and mesh networking solutions
- Experience partnering with software engineering teams that handle embedded software, firmware, networking platforms, or cloud services
- Understanding of cloud infrastructure on Google Cloud Platform and Oracle Cloud Infrastructure
- Experience collaborating with DevOps and platform engineering teams supporting CI/CD pipelines and production deployments
- Familiarity with distributed microservice-based applications running in containerized or Kubernetes environments
- Knowledge of production monitoring and observability platforms including Grafana, Prometheus, Datadog, Splunk, and ELK or OpenSearch
- Experience leading production incident response for customer-facing services
- Proficiency in networking concepts such as TCP/IP, DNS, DHCP, routing, VPN, load balancing, and firewalls
Qualifications
- Bachelor's degree in engineering, computer science, information systems, operations, or equivalent practical experience
- Hands-on familiarity with APIs, scripting, and modern delivery practices
- Experience scaling operations across multiple customers, regions, or a 24 by 7 support model
- Familiarity with remote device management protocols such as TR-069 or TR-369 USP
- Experience supporting ACS or cloud-based device management platforms
- Understanding of DOCSIS, GPON, XGS-PON, or fiber-to-the-home environments
- Experience building operational readiness programs for firmware or cloud service releases
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this position is fully remote within North America.
What is the salary range for this role?
The annual salary range is USD 110,000 to 160,000.
Does AXON Networks offer visa sponsorship for this job?
No, the employer is unable to offer visa sponsorship for this position.
What level of experience is required?
Candidates must have at least 8 years of experience supporting or operating large-scale production environments across technology operations, reliability, or service management, including a minimum of 3 years leading people or major cross-functional programs.
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