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DeliverooNew Partner Experience Advisor - Mandarin Speaking
Deliveroo, which is now part of DoorDash, is seeking a New Partner Experience Advisor - Mandarin Speaking to join the team in Manchester. This position forms…
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About This Role
Deliveroo, which is now part of DoorDash, is seeking a New Partner Experience Advisor - Mandarin Speaking to join the team in Manchester. This position forms part of the Commercial department, a central marketplace group that collaborates with restaurants, grocers, and new business sectors globally. The individual in this role acts as the main point of contact for newly signed restaurants during their initial two months on the platform, equipping…
Job Description
Deliveroo, which is now part of DoorDash, is seeking a New Partner Experience Advisor - Mandarin Speaking to join the team in Manchester. This position forms part of the Commercial department, a central marketplace group that collaborates with restaurants, grocers, and new business sectors globally. The individual in this role acts as the main point of contact for newly signed restaurants during their initial two months on the platform, equipping them with the strategies, tools, and confidence necessary for long-term success. The person selected will coordinate with sales and account management teams to facilitate a smooth onboarding experience for each partner.
This role suits professionals who excel in dynamic commercial environments and wish to shape the future of a global marketplace. Daily duties involve conducting outbound phone calls, consulting on menu optimization, encouraging the adoption of advertising features, managing administrative partner tasks, and coordinating with internal groups like the photography division to build world-class digital storefronts. The position offers a base salary of £27,700 alongside an annual bonus of up to £6,000 paid quarterly, with a scheduled start date in November 2026. A hybrid working pattern becomes available after successfully passing the probation period.
Responsibilities
- Serve as the primary relationship contact for newly onboarded restaurants throughout their first two months on the platform
- Advise partners on optimizing their menus and utilizing advertising tools to support consistent order volume
- Act as a bridge between restaurant partners and internal departments such as photography
- Conduct outbound calls to resolve partner inquiries promptly and establish long-term trust
- Manage administrative processes and tasks for assigned restaurant partners with accuracy
Requirements
- Fluency in both English and Mandarin
- Strong telephone communication skills with the confidence to conduct regular outbound calls and listen with empathy
- Target-driven mindset with the ability to manage demanding goals while maintaining attention to detail
- Proficiency in Microsoft software applications
- Emotional intelligence to rapidly build rapport and proactively address partner challenges
- Organizational abilities to handle the administrative lifecycle of multiple restaurant partners simultaneously
Qualifications
- Prior experience in customer service, sales, or account management
- Background working in a technology or fast-paced startup environment
- Familiarity with Salesforce software
Core Skills
Benefits
- Base salary of £27,700
- Annual bonus of up to £6,000 paid quarterly
- Hybrid working pattern offered following successful completion of the probation period
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary and bonus for this role?
The position includes a base salary of £27,700 with an annual bonus of up to £6,000 paid quarterly.
Is this position remote or hybrid?
A hybrid working pattern is offered after the successful completion of the probation period.
What language skills are required?
Candidates must be fluent in both English and Mandarin.
When is the scheduled start date?
The scheduled start date for the role is November 2026.
Sample Interview Questions
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