Hybrid opportunity at
DeliverooNew Partner Experience Advisor (UKI Market)
Deliveroo is recruiting a full-time New Partner Experience (NPX) Advisor for its UKI market, based in Manchester on a hybrid pattern. The role sits in the…
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About This Role
Deliveroo is recruiting a full-time New Partner Experience (NPX) Advisor for its UKI market, based in Manchester on a hybrid pattern. The role sits in the Commercial team and focuses on newly signed restaurants in their opening two months on the platform. The purpose is to equip those partners with the tools, confidence and plan they need to build a durable business from the start. The advisor is the main…
Job Description
Deliveroo is recruiting a full-time New Partner Experience (NPX) Advisor for its UKI market, based in Manchester on a hybrid pattern. The role sits in the Commercial team and focuses on newly signed restaurants in their opening two months on the platform. The purpose is to equip those partners with the tools, confidence and plan they need to build a durable business from the start.
The advisor is the main relationship lead for new restaurants. Duties include advising owners on making menus more appealing, encouraging use of advertising tools, and liaising with teams such as photography so each online storefront presents well. The role involves regular outbound calls to fix partner problems, along with the paperwork and admin needed to keep each restaurant comfortable with the company's processes and systems.
Applicants need an excellent phone manner, the nerve to make steady outbound calls, and real empathy for what partners are asking for. The posting asks for a target-driven approach that keeps quality high, and for proficiency in Microsoft software. Salesforce skills are highly desirable but not essential. Earlier roles in client accounts, selling or customer care are a nice-to-have, as is experience in a startup or technology environment that moves quickly.
The posted base salary is 27,700 pounds sterling, with a bonus of up to 6,000 pounds a year paid quarterly. The start date is November 2026, and hybrid working is offered once probation is complete. The interview route starts with an AI-led phone screen and online assessment, followed by a recruiter conversation, a manager interview that may include a case study, and then the outcome.
Responsibilities
- Serve as the main relationship contact for newly signed restaurants
- Advise partners on menu presentation and on using advertising tools to build order volume
- Coordinate with internal teams, such as photography, to improve each restaurant's digital storefront
- Place outbound calls that settle partner problems quickly and build long-term trust
- Handle the administrative tasks for each restaurant under management
Requirements
- Excellent phone presence and confidence leading regular outbound calls
- Target-driven mindset that keeps quality and precision high
- Proficiency with Microsoft software
- Strong rapport-building and a practical, proactive approach to partner challenges
- Organisational skills to handle the paperwork for several restaurants at once
Qualifications
- Earlier roles in client accounts, selling or customer care (nice-to-have)
- Experience in a fast-moving startup or technology setting (nice-to-have)
- Salesforce skills (highly desirable)
Core Skills
Benefits
- Base salary of 27,700 pounds plus up to 6,000 pounds annual bonus, paid quarterly
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this role based and how is it structured?
The role is full-time and based in Manchester. It is hybrid once probation is complete, and the posting does not state a fixed number of office days.
What is the pay?
The posting lists a base salary of 27,700 pounds sterling plus a bonus of up to 6,000 pounds a year, paid quarterly.
When does the role start?
The posting gives a start date of November 2026.
What does the interview process involve?
The process includes an AI screening and online assessment, a recruiter screen of 15 to 30 minutes, and an interview with a manager that may include a case study.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.