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GuideITNOC Team Lead (remote)
GuideIT, a technology services firm based in Plano, Texas, is looking for a NOC Team Lead. The job data marks this full-time opening as remote, but…
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About This Role
GuideIT, a technology services firm based in Plano, Texas, is looking for a NOC Team Lead. The job data marks this full-time opening as remote, but the posting describes a hybrid position in Plano and says only applicants living locally will be considered. The person in this role guides a first-level network operations crew that keeps watch over infrastructure spread across several environments. Because that crew runs every hour of…
Job Description
GuideIT, a technology services firm based in Plano, Texas, is looking for a NOC Team Lead. The job data marks this full-time opening as remote, but the posting describes a hybrid position in Plano and says only applicants living locally will be considered. The person in this role guides a first-level network operations crew that keeps watch over infrastructure spread across several environments. Because that crew runs every hour of every day, the lead answers to the Infrastructure Operations Leader.
Typical tasks involve spotting infrastructure alerts, performing initial diagnostics, and handing unsolved problems to second- and third-tier engineers. The lead makes sure every ticket carries clear documentation, takes part in root-cause work when data looks off, and helps the team write better operating procedures for recurring incidents. The posting emphasizes teamwork, careful attention to detail, and a feeling of accountability and urgency during serious events.
The strongest candidates pair people leadership with operational know-how. Planning schedules, coaching staff, and mentoring team members are central to the position, and the schedule can include nights, weekends, and holidays. GuideIT presents itself as a company that lines up technology with business goals, keeps costs under control, and reacts quickly when conditions shift. Listed perks include competitive compensation, performance-based bonuses, a 401(k), medical, dental, and vision coverage, holiday pay, and vacation time.
Responsibilities
- Lead and develop a Level 1 team that monitors infrastructure across several environments
- Supervise patch activity for servers, wireless access points, switches, and firewalls
- Partner with the infrastructure group on failed hardware and priority incidents
- Run first-level incidents and service requests using approved procedures
- Pass open matters to second- and third-tier engineers and keep records complete
- Assist with analysis of unusual data patterns to uncover likely causes
- Work with the infrastructure leader on moving suitable work from higher tiers down to Level 1
- Keep documentation for team software and web tools up to date
- Spot weak points in procedures and refine instructions for routine events
Requirements
- Track record of guiding staff through scheduling, coaching, and mentoring
- Dedication to ITIL practices and to keeping the environment PCI compliant
- Working familiarity with the Windows Server 2012, 2016, and 2019 releases
- Grasp of networking basics such as TCP/IP, VLANs, and DNS
- Exposure to VMware or Hyper-V virtual environments
- Ability to work across several ticketing platforms and close items quickly
- Experience with Active Directory, multi-factor authentication, and similar tools
- Availability for shifts at night, on weekends, and during holidays
- Clear communication, strong interpersonal skills, analytical thinking, and problem-solving ability
Qualifications
- ITIL certification, formal training, or equivalent hands-on experience
- Skill with monitoring platforms
- Background in patch management workflows
- Knowledge of the IBM Tivoli workload scheduler
- Exposure to Linux systems
- A bachelor's degree or a comparable blend of schooling and work experience is a plus
Core Skills
Benefits
- Competitive compensation
- Performance-based bonuses
- 401(k) retirement plan
- Medical, dental, and vision insurance
- Holidays and paid time off
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where would the NOC Team Lead work?
The posting describes a hybrid setup in Plano, Texas, and states that only candidates in the area will be considered.
Is the role fully remote?
No. The posting describes a hybrid arrangement, although the job data field marks the listing as remote.
What type of employment is this?
The listing is marked as a full-time position.
Are off-hours shifts expected?
Yes. The posting says candidates should be willing to work nights, weekends, and holidays when needed.
What pay is offered?
The posting does not give a specific salary figure. It mentions competitive pay and performance-based bonuses.
Sample Interview Questions
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