Opportunity at
DeloitteOfficer, Customer Feedback & Resolutions
This full-time, on-site Customer Feedback and Resolutions Officer role in Nigeria handles complaints, feedback and grievances from patients, staff and stakeholders. The officer logs and tracks…
Career Tools
About This Role
This full-time, on-site Customer Feedback and Resolutions Officer role in Nigeria handles complaints, feedback and grievances from patients, staff and stakeholders. The officer logs and tracks each case, investigates and resolves issues fairly under organizational procedures, and communicates outcomes to complainants. The role also analyzes trends to drive corrective action and supports staff training.
Job Description
This full-time, on-site Customer Feedback and Resolutions Officer role in Nigeria handles complaints, feedback and grievances from patients, staff and stakeholders. The officer logs and tracks each case, investigates and resolves issues fairly under organizational procedures, and communicates outcomes to complainants. The role also analyzes trends to drive corrective action and supports staff training.
Responsibilities
- Receive, document and track feedback, complaints and grievances
- Investigate and resolve issues under organizational procedures
- Communicate resolutions and follow-up actions to complainants
- Analyze trends and work with departments on corrective actions
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this role located?
The posting lists Nigeria with an on-site working arrangement.
What does the officer do with complaints?
The officer documents, tracks, investigates and resolves them under organizational procedures.
Is a salary stated?
The posting does not specify a salary.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.