Opportunity at
MoniepointOffline Customer Support Officer (Delta)
Moniepoint seeks an Offline Customer Support Officer (Delta) to join its Customer Support Operations department in Ughelli, Delta State. Recognized as a fast-growing African fintech, Moniepoint…
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About This Role
Moniepoint seeks an Offline Customer Support Officer (Delta) to join its Customer Support Operations department in Ughelli, Delta State. Recognized as a fast-growing African fintech, Moniepoint serves millions of individual and business accounts with a mission to bring financial happiness across the continent. This on-site role acts as the primary contact for walk-in visitors and WhatsApp group participants. The position suits professionals skilled in customer relations who can address service…
Job Description
Moniepoint seeks an Offline Customer Support Officer (Delta) to join its Customer Support Operations department in Ughelli, Delta State. Recognized as a fast-growing African fintech, Moniepoint serves millions of individual and business accounts with a mission to bring financial happiness across the continent.
This on-site role acts as the primary contact for walk-in visitors and WhatsApp group participants. The position suits professionals skilled in customer relations who can address service inquiries, troubleshoot technical problems, and coordinate with internal teams to resolve issues. Success in the role requires meticulous record-keeping, strict data privacy compliance, adherence to service guidelines, and proactive gathering of client feedback to improve overall service standards.
Responsibilities
- Act as the initial point of contact for walk-in visitors and answer client inquiries via WhatsApp groups
- Deliver prompt and accurate responses to service requests and questions
- Log all support tickets accurately for proper tracking and follow-up
- Coordinate with internal departments to facilitate timely problem resolution
- Escalate complex or unresolved concerns to the Regional or State Team Lead
- Follow established communication scripts, operational procedures, and service guidelines
- Gather and document client feedback to support service enhancements
- Identify client needs and provide appropriate solutions to drive satisfaction
- Build trustworthy client relationships through effective communication
- Protect customer data privacy and maintain confidentiality at all times
Requirements
- 1 to 2 years of relevant customer support or service experience
- Completed NYSC or possession of a valid exemption or exclusion certificate
- Written and verbal communication skills suitable for walk-in and WhatsApp interactions
- Problem-solving and issue-resolution abilities
- Customer-centric mindset with empathy and emotional intelligence
- Ability to work with cross-functional internal teams
- Attention to detail for data logging and documentation
- Adherence to operational procedures and data privacy guidelines
Qualifications
- Minimum educational qualification of a BSc or HND
Core Skills
Benefits
- Competitive compensation and benefits
- Career growth opportunities
- Support for professional development
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
This position is located in Ughelli, Delta State, and involves on-site duties.
What are the educational requirements for this role?
Candidates must possess a minimum educational qualification of a BSc or HND, along with completed NYSC or a valid exemption or exclusion certificate.
Is the salary specified in the job posting?
No, the job posting does not specify the salary for this position.
Sample Interview Questions
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