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AngkasOnboarding Manager
Angkas is hiring an Onboarding Manager on a full-time, on-site basis in the Philippines. The manager oversees end-to-end onboarding for rider-partners and driver-partners, including document verification,…
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About This Role
Angkas is hiring an Onboarding Manager on a full-time, on-site basis in the Philippines. The manager oversees end-to-end onboarding for rider-partners and driver-partners, including document verification, background checks and compliance. The role leads and coaches a team of onboarding associates, sets targets for activation rate and turnaround time, finds process bottlenecks, maintains SOPs, handles escalations and reports on funnel performance.
Job Description
Angkas is hiring an Onboarding Manager on a full-time, on-site basis in the Philippines. The manager oversees end-to-end onboarding for rider-partners and driver-partners, including document verification, background checks and compliance. The role leads and coaches a team of onboarding associates, sets targets for activation rate and turnaround time, finds process bottlenecks, maintains SOPs, handles escalations and reports on funnel performance.
Responsibilities
- Oversee end-to-end onboarding for rider-partners and driver-partners, including document checks, background checks and compliance.
- Lead, coach and develop a team of onboarding associates, and set targets for activation rate, turnaround time and quality.
- Find bottlenecks in onboarding workflows, streamline processes with other teams, and maintain SOPs.
- Track onboarding performance and funnel metrics, and keep dashboards current.
Requirements
- Bachelor's degree in business, operations, management, HR or a related field.
- 3 to 5 years in operations, onboarding, customer experience or team management.
- Experience leading teams in an operational setting.
- Strong problem-solving, organizational and communication skills, plus Google Workspace or Microsoft Office proficiency.
Qualifications
- Background in operations, marketplace platforms, logistics or startup environments is preferred.
- Comfortable in a dynamic, high-volume environment.
Core Skills
Benefits
- Freedom of work and work-life balance.
- Free meals and gym access.
- Opportunities for promotion and pay raises.
- Competitive salary.
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job based and how is it set up?
The listing states the Philippines with an on-site setup.
What employment type is offered and is a salary stated?
This is a full-time role. The posting does not specify a salary.
What experience is required?
3 to 5 years in operations, onboarding, customer experience or team management, including leading teams.
Sample Interview Questions
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