Remote opportunity at
Procare HROnboarding Manager
Procare HR is hiring a remote Onboarding Manager for Go Icon, a company that delivers resident and family engagement technology for senior living operators through digital…
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About This Role
Procare HR is hiring a remote Onboarding Manager for Go Icon, a company that delivers resident and family engagement technology for senior living operators through digital signage, communications, activity management, transportation, and AI-driven tools. In this full-time role, the Onboarding Manager will direct the implementation and deployment of new software customers. Projects will range from single-community setups to complex multi-site rollouts. The professional in this position will collaborate closely with…
Job Description
Procare HR is hiring a remote Onboarding Manager for Go Icon, a company that delivers resident and family engagement technology for senior living operators through digital signage, communications, activity management, transportation, and AI-driven tools.
In this full-time role, the Onboarding Manager will direct the implementation and deployment of new software customers. Projects will range from single-community setups to complex multi-site rollouts. The professional in this position will collaborate closely with internal departments, external vendors, and clients to guarantee a smooth transition and long-term user adoption.
This opportunity features a salary of $55,000 per year with credit given for prior experience, along with a remote work arrangement requiring up to 20 percent travel for on-site implementation, go-live assistance, and training.
Responsibilities
- Manage customer implementation and onboarding projects ranging from single-community setups to complex multi-site deployments
- Partner closely with clients, internal colleagues, and third-party vendors to deliver an exceptional customer experience
- Design and execute training programs tailored for both technical and non-technical audiences
- Lead user adoption strategies and change management initiatives across organizations of various sizes
- Travel up to 20% of the time to support on-site go-live events, training sessions, and customer onboarding activities
Requirements
- Demonstrated experience managing software implementation or customer onboarding projects, ideally within the SaaS sector
- Strong project management capabilities with a history of leading customer onboarding initiatives
- Exceptional interpersonal and communication abilities to build robust client relationships
- Proven proficiency in designing and delivering training programs for diverse user groups
- Background in user adoption strategies and change management across various organizational sizes
- Familiarity with collaboration and project tools such as Slack, Gsuite, Jira, and Salesforce
Qualifications
- Bachelor degree in Project Management, Computer Science, Business Administration, or a related field, or equivalent practical experience
- Previous background in the senior living sector, particularly with multi-site implementations or deployments
- Relevant certifications in change management such as Prosci
- Project management credentials such as PMP, CAPM, Agile, or Scrum
Core Skills
Benefits
- Annual salary of $55,000 with credit given for experience
- Health insurance with company-paid premiums for employee-only coverage
- FSA and HSA options
- Company-paid dental insurance for employee-only coverage
- Company-paid life insurance
- Company-paid short-term and long-term disability insurance
- 401(k) plan featuring a company match and safe harbor contribution
- Paid Time Off
- Ancillary benefits including Vision, Accident, Critical Illness, and Voluntary Life/AD&D
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a remote opportunity that requires up to 20 percent travel for on-site training, go-live activities, and customer onboarding.
What is the salary for the Onboarding Manager role?
The salary is $55,000 per year, with credit given for relevant experience.
What benefits are provided?
Benefits include company-paid health insurance for employee-only coverage, company-paid dental and life insurance, short- and long-term disability insurance, a 401(k) with company match and safe harbor contribution, Paid Time Off, FSA and HSA options, and ancillary benefits like vision and accident coverage.
How do I apply for this position?
Candidates must complete a required questionnaire to apply. Applications are accepted on a rolling basis.
Sample Interview Questions
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