Remote opportunity at
Silver Bell GroupOnline receptionist- German Language
Silver Bell Group is recruiting an Online Receptionist with strong German for a client in the hospitality industry that is expanding its business. The role handles…
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About This Role
Silver Bell Group is recruiting an Online Receptionist with strong German for a client in the hospitality industry that is expanding its business. The role handles guest inquiries and reservations by phone and through CRM tools, and gives prompt, friendly customer support. Daily work includes recording guest interactions, tracking follow-ups, and using software such as Apaleo, Umnify CRM and Microsoft Office. The receptionist collaborates with teams across different locations. The…
Job Description
Silver Bell Group is recruiting an Online Receptionist with strong German for a client in the hospitality industry that is expanding its business. The role handles guest inquiries and reservations by phone and through CRM tools, and gives prompt, friendly customer support.
Daily work includes recording guest interactions, tracking follow-ups, and using software such as Apaleo, Umnify CRM and Microsoft Office. The receptionist collaborates with teams across different locations. The posting asks for excellent German and English at a minimum of B2 level, computer literacy with MS Office, email and calendars, and good communication, politeness and organizational skills. Prior hospitality or customer support experience is an advantage.
The employer offers a steady, pleasant workplace, room to learn and grow professionally, initial training with onboarding support, and long-term cooperation.
Responsibilities
- Handle guest inquiries and reservations through CRM and phone
- Provide prompt and friendly customer support
- Work with Apaleo, Umnify CRM and MS Office
- Collaborate with teams across different locations
- Record guest interactions and track follow-ups
Requirements
- Excellent German and English, at a minimum of B2 level
- Computer literacy with MS Office, email and calendar
- Communication, politeness and organizational skills
Qualifications
- Earlier work in hotels or customer support would be a plus
Core Skills
Benefits
- Initial training and onboarding support
- Learning and professional development opportunities
- Long-term cooperation
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is the role remote?
The listing marks the role as remote. The posting describes handling guests by phone and CRM tools and does not name an office.
What language level is required?
The posting requires excellent German and English at a minimum of B2 level.
Is hospitality experience required?
No. Previous hospitality and customer support experience is described as an advantage.
Is a salary stated?
No. The posting does not state a salary or pay range.
Sample Interview Questions
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