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The Honor FoundationOperations Coordinator
The Honor Foundation is seeking an Operations Coordinator to join its remote team. This full-time position places the worker on the frontline of aging care innovation,…
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About this role
Operations Coordinator at The Honor Foundation is a full-time role. Work arrangement: Remote. Location: Not specified. No salary is shown in this listing. It was posted on Oct 2, 2026. This listing is paused and not taking applications at the moment.
Job Description
The Honor Foundation is seeking an Operations Coordinator to join its remote team. This full-time position places the worker on the frontline of aging care innovation, ensuring that home care delivery remains responsive, compassionate, and seamless. The employer, known through its growing portfolio including Home Instead, provides technology and services that empower older adults to live independently. This role suits professionals who thrive in high-pressure communication environments and possess strong logistical skills.
The position requires handling real-time staffing coordination, urgent communication between families and caregivers, and same-day schedule adjustments. Candidates can choose between a four-day schedule from Friday to Monday or a five-day schedule from Sunday to Thursday, both operating in Central Time. Successful candidates must complete a mandatory two-week, full-time training program Monday through Friday with full on-camera participation.
Team members gain exposure to national-scale care logistics and opportunities for internal career growth into senior paths like Client Management or Care Professional Recruiting. Performance is evaluated through specific metrics including phone answer rates, task acceptance rates, and task availability.
Responsibilities
- Manage same-day scheduling adjustments and caregiver dispatching to address emergencies and client preferences
- Serve as the primary contact for urgent inquiries from clients and their families
- Execute operational tasks such as check-ins and inbound communications according to established guidelines
- Resolve service delivery challenges professionally and promptly
- Maintain accurate records of client updates, staffing changes, and escalations in compliance with company standards
- Deliver tailored communications regarding critical updates to owners, clients, families, and caregivers
Requirements
- Minimum of three years of operational or customer service experience within a healthcare, call center, or staffing setting
- Practical background in handling triage, dispatching, or real-time scheduling
- Demonstrated technology fluency with workforce management tools, EMR, or CRM platforms
- Reliable attendance with a commitment to complete mandatory training and scheduled shifts
- Consistent work history and accountability in previous employment
Core Skills
Benefits
- Hourly pay rate of $21.60 USD
- Equity offerings
- 401(k) retirement plan featuring a match of up to 4 percent
- Medical, dental, and vision insurance options including zero-cost plans for employees
- Employer-paid short-term disability, long-term disability, and life insurance
- Optional voluntary life insurance
- Generous time off program
- Mental health support, wellness programs, and discount offerings
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a remote role.
What is the salary for the Operations Coordinator role?
The hourly hiring rate for this position is $21.60 USD.
What work schedules are available for this job?
Applicants can choose between a four-day schedule running Friday through Monday from 11:30 am to 10:00 pm Central Time, or a five-day schedule running Sunday through Thursday from 6:00 am to 2:30 pm Central Time.
Is training required for new hires?
Yes, attendance during a two-week, full-time training program scheduled Monday through Friday from 9:00 am to 5:00 pm Central Time is required, which includes being on camera and actively engaged.
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