Hybrid opportunity at
Coins.phPartner Solutions Lead
Coins.ph is hiring a Partner Solutions Lead in Manila for a full-time hybrid role that owns after-sales support for partners and clients. The lead manages the…
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About This Role
Coins.ph is hiring a Partner Solutions Lead in Manila for a full-time hybrid role that owns after-sales support for partners and clients. The lead manages the support team's operations, sets service standards and SOPs, tracks resolution time and satisfaction metrics, and handles escalations. The role also spots churn risk early and works with customer experience, compliance, risk and product teams to remove blockers.
Job Description
Coins.ph is hiring a Partner Solutions Lead in Manila for a full-time hybrid role that owns after-sales support for partners and clients. The lead manages the support team's operations, sets service standards and SOPs, tracks resolution time and satisfaction metrics, and handles escalations. The role also spots churn risk early and works with customer experience, compliance, risk and product teams to remove blockers.
Responsibilities
- Own the after-sales partner solutions function and keep tickets resolved on time.
- Build and improve SOPs and processes, and fix recurring partner issues at the root.
- Coach associates and specialists through regular one-on-ones.
- Track key metrics such as resolution time, ticket volume and partner satisfaction.
Requirements
- Bachelor's degree in management, finance, business or a related field, or equivalent practical experience.
- At least 3 years in partner support, account management, client success or a similar role.
- Experience leading a team in a supervisory or team lead capacity.
Qualifications
- Working knowledge of ticketing or CRM tools such as Zendesk, Freshdesk or Salesforce.
- Reporting skills in Excel, SQL or a BI dashboard tool.
- Fluent communication in English and Filipino.
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job based and how is it set up?
The posting lists Manila as the location with a hybrid work arrangement.
What employment type is offered and is a salary stated?
This is a full-time role. The posting does not specify a salary.
What experience is required?
At least 3 years in partner support, account management or client success, including experience leading a team.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.