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CaptivateIQPartner Success Manager - Solutions Architect
CaptivateIQ operates in the sales performance management space, providing solutions that assist high-growth organizations with revenue planning, incentive compensation, and operational insights. Recognized by key industry…
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About This Role
CaptivateIQ operates in the sales performance management space, providing solutions that assist high-growth organizations with revenue planning, incentive compensation, and operational insights. Recognized by key industry analysts and supported by major investors, the enterprise helps businesses optimize their sales execution. The company is currently hiring a Partner Success Manager in a remote capacity to oversee implementation and consulting partners. This position acts as the primary link between external partners and…
Job Description
CaptivateIQ operates in the sales performance management space, providing solutions that assist high-growth organizations with revenue planning, incentive compensation, and operational insights. Recognized by key industry analysts and supported by major investors, the enterprise helps businesses optimize their sales execution. The company is currently hiring a Partner Success Manager in a remote capacity to oversee implementation and consulting partners.
This position acts as the primary link between external partners and internal departments. The chosen professional will maintain delivery quality, provide technical guidance, and ensure that engagements adhere to scalability standards. Ideal candidates bring extensive SaaS experience and expertise in incentive compensation management, combined with strong project leadership capabilities.
Responsibilities
- Manage a portfolio of consulting and system integration partners while conducting routine business reviews
- Serve as the lead architectural advisor for data modeling, financial reporting, and incentive compensation logic
- Monitor design quality by reviewing complex partner setups and utilizing Solution Check Points
- Coordinate cross-functional efforts between partners and internal product, integration, and architecture teams
- Handle escalations for partner-led deployments and resolve technical bottlenecks
- Gather field feedback to guide product roadmaps and establish co-delivery playbooks
- Track delivery performance and risk signals using dedicated partner scorecards
Requirements
- Possess five to eight or more years of SaaS experience across partner success, implementation consulting, technical project leadership, or solution architecture
- Demonstrate background in incentive compensation management or complex SaaS environments
- Show the capability to lead structured discovery sessions and analyze intricate solution designs
- Exhibit a track record of cross-functional collaboration with sales, customer success, professional services, product, and marketing departments
- Display facilitation skills to lead executive discussions and working sessions with consultants
- Maintain strong organizational and process-oriented skills for creating frameworks and documentation
Core Skills
Benefits
- Full medical, dental, and vision health insurance coverage for full-time employees, alongside partial dependent coverage
- Flexible vacation time accompanied by quarterly mental health days
- Annual stipends dedicated to professional development and caretaking needs
- Work anniversary bonuses that scale with tenure
- A 401(k) retirement savings plan available to United States personnel
- Latest Apple hardware provided for work duties
- Access to active employee resource groups supporting diversity and inclusion
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the remote work policy for this position?
The posting specifies that the role is remote.
What is the employment type?
The position is listed as full-time.
What salary is offered for the role?
The total compensation range is $155,000 to $215,000 per year across North America, and $212,000 to $264,000 CAD for candidates in Canada, depending on factors like individual proficiency and location.
What experience is required to apply?
Applicants must have five to eight or more years of SaaS experience in partner success, solution architecture, implementation consulting, or technical project leadership within incentive compensation management or complex SaaS environments.
Sample Interview Questions
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