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Remote opportunity at
Northwestern MedicinePatient Access Specialist
Northwestern Medicine seeks a Patient Access Specialist to join its healthcare organization. In this remote position, the individual will uphold the patient-first philosophy by delivering customer…
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About this role
Patient Access Specialist at Northwestern Medicine is a full-time role. Work arrangement: Remote. Location: Not specified. No salary is shown in this listing. It was posted on Oct 29, 2026. This listing is paused and not taking applications at the moment.
Job Description
Northwestern Medicine seeks a Patient Access Specialist to join its healthcare organization. In this remote position, the individual will uphold the patient-first philosophy by delivering customer service, managing appointments, and supporting daily operations. The role involves addressing patient questions, accurately gathering demographic and financial information, conducting insurance verifications, and coordinating with various departments and physician offices. Candidates will also handle order retrieval, execute real-time eligibility checks, and participate in quality assurance and process improvement activities.
This role suits professionals with a background in customer service or medical office settings who possess strong computer, organizational, and communication skills. Northwestern Medicine provides a supportive workplace culture and values a team-oriented approach to healthcare excellence.
Responsibilities
- Provide exceptional customer service and foster a positive first impression of Northwestern Medicine
- Collect and verify patient demographic information and registration data
- Schedule and direct patients through the health system by interacting with hospital departments and physician offices
- Perform medical necessity checks and communicate options to patients when appointments fail
- Inform patients regarding out-of-pocket estimations, financial account issues, and insurance questions
- Verify insurance eligibility and benefit levels using online tools or phone calls
- Retrieve patient orders using online systems and document accurately in Epic
- Run real-time eligibility checks and adhere to out-of-network policies
- Participate in quality assurance reviews, departmental quality improvement activities, and training initiatives
Requirements
- High School diploma or equivalent
- Two to three years of customer service or medical office experience
- Proficiency in computer data-entry and typing at 40 wpm
- Strong interpersonal, verbal, and written communication skills in English
- Basic computer skills and ability to multi-task
Qualifications
- Additional education beyond a high school diploma
- Additional language skills
- Experience in healthcare finance or healthcare insurance
- Knowledge and experience in a healthcare setting, particularly involving patient scheduling or registration
Core Skills
Benefits
- Tuition reimbursement
- Loan forgiveness
- 401(k) matching
- Lifecycle benefits
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the source posting explicitly states that the location is remote.
What is the employment type?
This is a full-time position.
What salary is offered for this role?
The posting does not specify a salary.
What experience is required to apply?
Applicants must have a high school diploma or equivalent alongside two to three years of customer service or medical office experience, plus basic computer skills and the ability to type 40 words per minute.
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