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VITAS HealthcarePatient Care Coordinator- Remote
VITAS Healthcare is seeking a Patient Care Coordinator for a remote, full-time position. As the nation's leading provider of end-of-life care, VITAS Healthcare offers resources and…
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About This Role
VITAS Healthcare is seeking a Patient Care Coordinator for a remote, full-time position. As the nation's leading provider of end-of-life care, VITAS Healthcare offers resources and expertise to support professional growth while maintaining a focus on a hospice mission. In this role, team members act as part of an interdisciplinary group handling incoming calls during alternate hours, answering questions, providing details, and transferring individuals to triage nurses as needed. Duties…
Job Description
VITAS Healthcare is seeking a Patient Care Coordinator for a remote, full-time position. As the nation's leading provider of end-of-life care, VITAS Healthcare offers resources and expertise to support professional growth while maintaining a focus on a hospice mission.
In this role, team members act as part of an interdisciplinary group handling incoming calls during alternate hours, answering questions, providing details, and transferring individuals to triage nurses as needed. Duties include systematic call processing following specific scripts and procedures, prompt screening and escalation of calls, and accurate documentation in compliance with Telecare standards. Professionals in this position facilitate communication among staff members, referral sources, vendors, physicians, and families, aiming for first-call resolution on customer service issues.
Shift options include evening, overnight, and morning schedules, with requirements to work weekends and holidays as necessary.
Responsibilities
- Process calls systematically and in an organized manner using designated scripts, policies, and procedures
- Answer and screen incoming calls promptly and escalate when necessary
- Ensure timely and accurate documentation on completed tasks according to Telecare standards
- Facilitate communication between team members, field staff, medical equipment providers, vendors, physicians, facility personnel, and patients or families
- Handle concerns independently within the designated scope of practice
- Seek guidance from the Telecare Nurse or Team Leader as required
- Resolve customer service issues with first call resolution whenever possible and escalate immediately if needed
- Maintain compliance with departmental standards, policies, training, workforce management, and disaster planning
- Participate in training new hires as needed
Requirements
- Complete high school or basic education equivalency
- Possess at least two years of related experience in a call center environment or involving medical terminology
- Demonstrate working knowledge of computers and internet access
- Navigate automated systems and various software packages
- Work weekends and holidays as needed to support operations
Qualifications
- Medical or business office education or training
- Typing speed of a preferred 50 words per minute
- Bilingual ability in English and Spanish
Core Skills
Benefits
- Competitive compensation
- Health, dental, vision, life, and disability insurance
- Pre-tax healthcare and dependent care flexible spending accounts
- Life insurance
- 401(k) plan with numerous investment options and company match
- Cancer and/or critical illness benefit
- Tuition Reimbursement
- Paid Time Off
- Employee Assistance Program
- Legal Insurance
- Roadside Assistance
- Affinity Program
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the source posting indicates that the Patient Care Coordinator role is remote.
What employment type is this role?
The posting specifies that this is a full-time position offering day, night, weekday, or weekend shifts.
What is the salary for this position?
The specific salary is not stated, but shift differentials include $1.25/HR for evenings, $1.50/HR for overnights, and $2/HR for mornings.
What education is required?
Completion of high school or basic education equivalency is required, while medical or business office education is preferred.
Sample Interview Questions
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