Remote opportunity at
Theranica USA, Inc.Patient Support Associate
Theranica USA, Inc., a subsidiary of Theranica Bioelectronics, is seeking a remote Patient Support Associate to join the Nerivio Cares Customer Support team. Theranica focuses on…
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About This Role
Theranica USA, Inc., a subsidiary of Theranica Bioelectronics, is seeking a remote Patient Support Associate to join the Nerivio Cares Customer Support team. Theranica focuses on developing personal and connected medical devices for migraine treatment, with Nerivio serving as its FDA-cleared flagship product. In this full-time role paying $20 to $27 per hour, the associate will act as the primary contact for users and prescribers, guiding them through the patient…
Job Description
Theranica USA, Inc., a subsidiary of Theranica Bioelectronics, is seeking a remote Patient Support Associate to join the Nerivio Cares Customer Support team. Theranica focuses on developing personal and connected medical devices for migraine treatment, with Nerivio serving as its FDA-cleared flagship product. In this full-time role paying $20 to $27 per hour, the associate will act as the primary contact for users and prescribers, guiding them through the patient journey via phone, email, and chat.
The ideal candidate will deliver empathetic, high-quality service while troubleshooting issues and managing patient shipments. Applicants must reside in the Central, Mountain, or Pacific Time Zone (or be willing to work PST hours) and maintain a distraction-free home workspace. The position requires collaboration across departments, adherence to HIPAA guidelines, and strict compliance with operating procedures.
Responsibilities
- Deliver patient-centered support through phone, email, and chat as part of the Nerivio Cares team
- Act as a primary contact for patients and prescribers to answer inquiries and troubleshoot product use
- Respond to incoming call center requests using standard guidelines and escalate issues to the appropriate department
- Document all customer interactions within the feedback database
- Prepare shipping labels, track orders, and manage documentation for equipment shipments related to special requests and the Device Recycling Program
Requirements
- At least 2 years of customer-facing service or support experience
- Working knowledge of medical terminology alongside familiarity with pharmacy and medical insurance claims
- Proficiency in Microsoft Office applications such as Word, Excel, Outlook, and SharePoint
- Experience using cloud-based software platforms such as Zendesk, Intercom, SalesForce, JIRA, or QuickBase
- Must reside in the Central, Mountain, or Pacific Time Zone or be willing to work PST hours
- Must have a quiet, distraction-free environment for remote work
Qualifications
- 2 or more years of experience in a healthcare or pharmaceutical organization
- Prior background in patient support
- Technical familiarity or experience working with apps and devices
- Bachelor's degree in a healthcare-related field or equivalent work experience
Core Skills
Benefits
- Fully remote work experience
- Comprehensive medical, dental, and vision coverage along with optional benefits
- 401(k) eligibility
- Flexible paid time off and company holidays
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a fully remote position, though applicants must be based in the Central, Mountain, or Pacific Time Zone or be willing to work PST hours, and must have a quiet workspace free from distractions.
What is the salary for the Patient Support Associate role?
The hourly wage ranges from $20 to $27.
What type of employment is this?
This is a full-time employment opportunity.
What experience is required to apply?
Candidates must have at least two years of customer-facing service or support experience, a working knowledge of medical terminology and insurance claims, and proficiency in Microsoft Office and cloud-based software.
Sample Interview Questions
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