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CareTalk HealthPatient Support Specialist (Remote)
CareTalk Health operates a nationwide virtual medical practice across the United States, partnering with Medicare Advantage plans to provide Annual Wellness Visits and close care gaps.…
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About This Role
CareTalk Health operates a nationwide virtual medical practice across the United States, partnering with Medicare Advantage plans to provide Annual Wellness Visits and close care gaps. The company is currently hiring for full-time Patient Support Specialist positions. This role serves as the initial point of contact for patients accessing the virtual clinic, ensuring that clinical schedules remain organized and care delivery runs smoothly. The position is fully remote within the…
Job Description
CareTalk Health operates a nationwide virtual medical practice across the United States, partnering with Medicare Advantage plans to provide Annual Wellness Visits and close care gaps. The company is currently hiring for full-time Patient Support Specialist positions. This role serves as the initial point of contact for patients accessing the virtual clinic, ensuring that clinical schedules remain organized and care delivery runs smoothly. The position is fully remote within the United States.
The Patient Support Specialist manages patient flow across multiple care teams simultaneously. Responsibilities include conducting outreach calls to scheduled individuals, verifying identity and pre-visit details, performing technology checks, and directing patients to the appropriate clinician. Candidates must be comfortable navigating several digital platforms at once while maintaining clear communication with both patients and the clinical staff. Work hours are scheduled from Monday through Friday between 9 AM and 6 PM Eastern Time.
Responsibilities
- Serve as the central coordinator for multiple care teams to connect patients with clinicians
- Initiate outbound calls to scheduled patients for appointment confirmation, identity verification, and readiness checks
- Perform pre-visit intake by reviewing demographics, consent, and required pre-screening questions
- Conduct technology checks regarding audio and video readiness prior to visits
- Transfer patients to appropriate care team members using call handling tools and provide real-time intake data
- Notify registered nurses when patients are ready, monitor visit statuses, and coordinate handoffs
- Escalate scheduling conflicts, clinical concerns, or patient issues promptly
- Answer inbound calls regarding visits, scheduling, or technical navigation
- Maintain accurate documentation of patient outreach, intake, call routing, and handoff activities
- Troubleshoot minor technical issues such as patient audio or video problems
Requirements
- Experience in a healthcare or customer service setting
- Strong digital fluency and comfort navigating multiple platforms such as Zoom, Teams, and EHR or CRM tools
- Excellent interpersonal and communication skills
- Ability to multitask, prioritize, and remain calm in a fast-paced virtual environment
- Must perform all work physically within the United States
- Reliable internet connectivity with a minimum download speed of 100 MBPS and upload speed of 50 MBPS, connected via an ethernet cable directly into the router
- Windows or Apple computer only running at least Windows 10 or macOS 14 Sonoma, utilizing Google Chrome with Amazon Workspaces
- Hardware specifications including Intel Core i5 or AMD equivalent processor for Windows, or Apple Silicon for Macs, and 16 GB of RAM
- Wired headphones with no built-in microphones and a webcam for video calls
- A secure, private home office workspace
Qualifications
- Experience in telehealth, a medical office, or remote care delivery
- Familiarity with HIPAA and patient privacy regulations
- Bilingual proficiency in English and Spanish or another language
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is the Patient Support Specialist role remote?
Yes, this is a fully remote position, but employees must perform all work physically within the United States during scheduled work hours.
What is the compensation for this job?
The position is compensated at a rate of $20 per hour for full-time W2 employment.
What are the working hours?
The scheduled hours are Monday through Friday from 9 AM to 6 PM Eastern Time.
What technical equipment is required to work from home?
You must use a Windows 10 or macOS 14 Sonoma computer with 16 GB of RAM, an ethernet-connected internet speed of 100 MBPS down and 50 MBPS up, wired headphones, a webcam, and Google Chrome with Amazon Workspaces.
Sample Interview Questions
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