Remote opportunity at
Gusto, Inc.Payment Operations Analyst
Gusto, Inc. is hiring a Payment Operations Analyst for a full-time, remote position with a targeted annual salary between USD 78,000 and 97,000. Gusto serves over…
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About This Role
Gusto, Inc. is hiring a Payment Operations Analyst for a full-time, remote position with a targeted annual salary between USD 78,000 and 97,000. Gusto serves over 500,000 small businesses nationwide by providing payroll, health insurance, 401(k), and HR solutions designed to simplify operations for owners. The company operates through cross-functional groups, including the Money team, which manages core payroll, contractor payments, international money movement, and emerging business offerings like PEO.…
Job Description
Gusto, Inc. is hiring a Payment Operations Analyst for a full-time, remote position with a targeted annual salary between USD 78,000 and 97,000. Gusto serves over 500,000 small businesses nationwide by providing payroll, health insurance, 401(k), and HR solutions designed to simplify operations for owners. The company operates through cross-functional groups, including the Money team, which manages core payroll, contractor payments, international money movement, and emerging business offerings like PEO.
As part of the Payment Operations team, the analyst will manage end-to-end payment workflows, handle complex exceptions, and collaborate with internal departments such as Engineering, Product, Accounting, Risk, and Customer Experience. The role involves working directly with domestic and international banking partners, troubleshooting transaction disruptions, and engaging with AI tools to streamline analysis and automate repetitive tasks. Ideal candidates possess strong analytical instincts, experience working with financial systems or payment rails, and the ability to navigate ambiguous situations with clear communication.
Responsibilities
- Manage the operational layer of specific payment workflows including ACH processing, exception handling, refunds, collection re-debits, and reconciliation
- Investigate payment disruptions, escalate issues when necessary, and collaborate across teams to resolve root causes
- Contribute to product specifications, surface operational pain points, and participate in feature launches alongside Product and Engineering
- Analyze customer and Customer Experience feedback to identify and prioritize friction points in payment flows
- Coordinate directly with domestic and international bank and payment partners to triage and resolve escalations
- Utilize artificial intelligence tools to accelerate data analysis, draft communications, and automate repetitive tasks
Requirements
- Minimum of three years of experience in payment operations, banking operations, treasury operations, or a related function within a fintech company or financial institution
- Working knowledge of domestic payment rails such as ACH, Nacha, wires, and RTP, or international money movement protocols including cross-border transfers and FX
- Demonstrated experience utilizing bank portals, payment processors, or reconciliation tools
- Ability to communicate clearly with technical and operational counterparts
- Comfort working in ambiguous environments and taking ownership without complete information
- Commitment to integrating artificial intelligence tools into daily workflows
Qualifications
- Familiarity with querying or structuring data, with SQL experience noted as an advantage
- Knowledge of relevant compliance frameworks such as Nacha operating rules, unclaimed property, and money transmission
Core Skills
Benefits
- Competitive base pay
- Company benefits
- Equity in the form of restricted stock units
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the salary for the Payment Operations Analyst role?
The targeted annual cash compensation for this position ranges from USD 78,000 to 97,000, with final offer amounts determined by factors such as candidate experience and expertise.
Is this position remote?
Yes, this role is listed as remote.
What level of experience is required?
Candidates must have three or more years of experience in payment operations, banking operations, treasury operations, or a related role at a financial institution or fintech.
How can I apply for this position?
The posting directs applicants to submit their application through the provided external application link on We Work Remotely.
Sample Interview Questions
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