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battlefacePayments & Recovery Specialist
battleface operates as a humanity-focused travel insurance company aiming to connect travelers with customized coverage. Its global assistance division, Robin Assist, handles 24/7 support, medical coordination,…
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About This Role
battleface operates as a humanity-focused travel insurance company aiming to connect travelers with customized coverage. Its global assistance division, Robin Assist, handles 24/7 support, medical coordination, and claims services across the industry. The organization is currently seeking a Payments & Recovery Specialist to handle international medical provider payments, examine questionable bills, negotiate medical expenses, and pursue subrogation and recovery paths for insurance partners. This position goes beyond standard accounts payable…
Job Description
battleface operates as a humanity-focused travel insurance company aiming to connect travelers with customized coverage. Its global assistance division, Robin Assist, handles 24/7 support, medical coordination, and claims services across the industry. The organization is currently seeking a Payments & Recovery Specialist to handle international medical provider payments, examine questionable bills, negotiate medical expenses, and pursue subrogation and recovery paths for insurance partners.
This position goes beyond standard accounts payable duties. The selected candidate will independently investigate, negotiate, challenge medical costs, and oversee complex cases involving international hospitals, legal representatives, insurers, and third-party administrators. Daily collaboration will happen alongside Finance, Medical Assistance, Claims, and Fraud teams to confirm invoice legitimacy, verify payment accuracy, and drive cost containment. Ideal candidates bring strong analytical skills, commercial awareness, attention to detail, and confidence when challenging healthcare providers or investigating potential billing discrepancies.
Responsibilities
- Review and validate global medical invoices from clinics, hospitals, physicians, and healthcare providers
- Examine treatment dates, patient details, medical services, and supporting paperwork for accuracy
- Evaluate medical charges for reasonableness and spot duplicate billing, inflated fees, or unnecessary services
- Negotiate full-and-final settlements, discounts, and medical bills with international providers
- Coordinate with Finance to guarantee timely invoice approvals and proper documentation
- Check banking instructions, SWIFT/IBAN data, and beneficiary details prior to releasing payments
- Maintain payment records, monitor outstanding invoices, and resolve disputes
- Benchmark medical pricing against customary costs and research local pricing
- Review high-value invoices to challenge questionable lengths of stay, procedures, and treatment costs
- Escalate excessive charges, unusual billing patterns, or suspected provider misconduct
- Identify third parties, insurers, and sources to recover claims and medical expenses
- Investigate liability tied to transportation providers, hotels, accidents, and medical facilities
- Coordinate recovery efforts with legal representatives and liability insurers
- Prepare recovery demands, track balances, and collaborate with external legal counsel when litigation is needed
- Investigate suspicious payment requests, fraudulent medical invoices, and fabricated paperwork
- Perform provider due diligence through direct hospital verification and official records
- Prepare regular reports regarding payment volumes, savings, fraud, and recovery performance
Requirements
- Minimum of three years of experience in medical assistance, travel insurance, claims administration, insurance recoveries, healthcare billing, or cost containment
- Practical background in reviewing and negotiating medical invoices, preferably with international healthcare providers
- Understanding of coordination of benefits, subrogation, medical billing, and insurance claims
- Demonstrated negotiation abilities to address unreasonable charges and resolve disputes
- Familiarity with cross-border transactions, international payments, and banking verification
- Competency in evaluating medical documentation, insurance policies, and financial records
- Strong investigative and analytical capabilities with high attention to detail
- Excellent verbal and written communication skills in English
- Ability to operate independently while managing multiple complex cases at once
- Proficiency in spreadsheets, claims management systems, and digital collaboration tools
- Willingness to communicate with global providers across international time zones
Qualifications
- Prior employment with a travel insurance company, third-party administrator, international medical cost containment organization, or medical assistance provider
- Direct background handling provider fraud investigations, medical bill negotiations, or subrogation recoveries
- Familiarity with international medical pricing and global healthcare systems
- Experience collaborating with liability insurers and external legal counsel
- Proficiency in additional languages, specifically Spanish, French, or Portuguese
- Experience utilizing AI tools, automated verification systems, and document analysis
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the remote work policy for this position?
The source posting indicates that the position is remote.
What is the employment type?
The role is full-time.
What salary is offered for this role?
The salary is not specified in the job posting.
How much experience is required?
Candidates must have at least 3 years of experience in travel insurance, medical assistance, claims administration, healthcare billing, cost containment, or insurance recoveries.
Sample Interview Questions
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