Remote opportunity at
Lap of Love Veterinary HospicePet End-of-Life Representative
Lap of Love Veterinary Hospice seeks a full-time Pet End-of-Life Representative, internally designated as a Veterinary Care Coordinator, to operate in a fully remote capacity. This…
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About This Role
Lap of Love Veterinary Hospice seeks a full-time Pet End-of-Life Representative, internally designated as a Veterinary Care Coordinator, to operate in a fully remote capacity. This position suits individuals possessing strong customer service skills and a genuine concern for the emotional well-being of people and animals. The employer is a nationally recognized leader in in-home, end-of-life care that assists thousands of families and pets monthly through peaceful farewells. As part…
Job Description
Lap of Love Veterinary Hospice seeks a full-time Pet End-of-Life Representative, internally designated as a Veterinary Care Coordinator, to operate in a fully remote capacity. This position suits individuals possessing strong customer service skills and a genuine concern for the emotional well-being of people and animals. The employer is a nationally recognized leader in in-home, end-of-life care that assists thousands of families and pets monthly through peaceful farewells.
As part of a diverse and dynamic group, the jobholder fields a high volume of calls from pet families, managing discussions regarding end-of-life care, quality-of-life support, and behavioral challenges like aggression or bite incidents. Team members record medical details accurately, organize appointments, meet performance metrics, and assist company veterinarians. The work environment requires adherence to schedules, punctuality, and the capacity to operate with minimal peer interaction while handling computer systems.
Compensation for this hourly, non-exempt position is $16.00 per hour with eligibility for overtime pay. Employees receive access to medical insurance with a 100 percent employee-funded HSA option, dental insurance, vision coverage, company-funded wellness resources, and life insurance policies including basic, voluntary, and AD&D. Additional offerings include short-term and long-term disability protection, a retirement plan featuring a traditional 401(k) with a 3 percent match alongside a Roth 401(k), paid time off, paid parental leave, bereavement leave, professional development, and pet insurance.
Responsibilities
- Manage high-volume inbound calls from pet families in a work-from-home setting
- Facilitate calm and sensitive conversations regarding quality of life, end-of-life care, and behavioral difficulties
- Gather and input animal medical details accurately while booking appointments
- Adhere strictly to schedules, break times, attendance guidelines, and work deadlines
- Meet established performance, quality, and productivity standards
- Coordinate effectively with company veterinarians and support families
- Fulfill other duties assigned to maintain high customer service standards
Requirements
- Maintain a hard-wired Ethernet internet connection via DSL, fiber optic, or cable
- Attend a mandatory multi-week intensive training program at the start of employment
- Sit for extended periods and utilize manual dexterity for computer and keyboard use
- Lift up to 15 pounds
- Be available to work shifts across a 24/7/365 schedule including nights, weekends, and holidays
Qualifications
- Prior work experience in customer service, call centers, or high call volume environments
- Familiarity with remote work environments involving minimal peer interactions
- Ability to rapidly learn custom software applications as well as tools like Gmail, Google Calendar, Google Maps, Five9, and Zoom
Core Skills
Benefits
- Hourly pay of $16.00 per hour with overtime eligibility
- Medical insurance plans with a 100% employee-funded HSA option
- Dental and vision insurance plans
- Company-funded wellness resources covering mental, financial, and physical health
- Life insurance including basic, voluntary, and AD&D
- Long-term and short-term disability insurance
- Traditional 401(k) retirement plan with a 3% match and Roth 401(k)
- Generous paid time off
- Generous paid parental leave
- Bereavement leave
- Training and development
- Pet insurance
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role is fully remote and performed from a home office.
What is the pay rate for this job?
The position pays $16.00 per hour as an hourly non-exempt role that is eligible for overtime.
What are the working hours?
The call center operates 24 hours a day, 7 days a week, 365 days a year, and the work schedule includes nights, weekends, and holidays.
Are there specific internet requirements to work from home?
Yes, employees must use a reliable, high-speed, hard-wired internet service via an Ethernet cord using DSL, fiber optic, or cable. Wi-Fi, hotspots, boosters, extenders, and satellite connections are not permitted.
How do I apply for this position?
The posting does not specify the application method.
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