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Shields Health SolutionsPharmacy Outreach Supervisor
Shields Health Solutions seeks a Pharmacy Outreach Supervisor to serve as a front-line manager for its Patient Outreach department. In this full-time role, the supervisor will…
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About this role
Pharmacy Outreach Supervisor at Shields Health Solutions is a full-time role. Work arrangement: Remote. Location: Applicants in Canada only. No salary is shown in this listing. It was posted on Oct 1, 2026. This listing is paused and not taking applications at the moment.
Job Description
Shields Health Solutions seeks a Pharmacy Outreach Supervisor to serve as a front-line manager for its Patient Outreach department. In this full-time role, the supervisor will direct, maintain, and expand a team of Onboarding Specialists and Patient Outreach Coordinators who communicate with potential patients regarding the benefits of hospital-based pharmacies. Responsibilities include building strong relationships with regional operations teams and partner hospital sites, conducting staff performance coaching, and overseeing daily personnel functions.
The position suits an organized professional with strong interpersonal abilities who can provide guidance on workflows, documentation, and compliant patient communication. The supervisor will report directly to the Patient Outreach Development Manager, oversee collaboration calls and team meetings, and track metrics across systems like DialPad and Electronic Medical Records. Additionally, the role involves assisting with hiring and onboarding, managing time reports through ADP, and contributing to special projects and business growth opportunities.
Responsibilities
- Ensure Patient Outreach Coordinators communicate compliantly and convey the value of hospital-based pharmacies
- Coach staff on calling best practices, active listening, and addressing patient concerns regarding care and socioeconomic situations
- Perform audits in DialPad, Electronic Medical Records, and TelemetryRX to guarantee efficient workflows and compliant conversations
- Manage issues and escalations related to outreach coordinators alongside hospital partners with high urgency
- Establish workflows between outreach teams, onboarding specialists, and liaison groups by collaborating with clinical integration teams
- Supervise time reports, ADP, and paid time off for team members
- Monitor communications across platforms including Microsoft Teams, email, and the Telemetry application
- Organize and lead team meetings, collaboration calls with hospital partners, and improvement reviews with on-site managers
- Assist with hiring, interviewing, onboarding, access requests, and training for new personnel
- Provide guidance on daily tasks and address performance or workflow concerns
Requirements
- Five or more years of customer support, client services, or sales experience with a proven sales record
- Strong phone skills and high proficiency in Microsoft Office, particularly Excel and Word
- Ability to quickly learn database programs and navigate web-based platforms
- Strong computer and data entry skills
- Exceptional organizational skills, attention to detail, high integrity, and discretion with sensitive data
Qualifications
- High school degree or equivalent
- Bachelor degree in business administration, business, or a related field preferred
- Prior knowledge of Willow, Qs1, or RX30 software systems is considered a plus
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type for the Pharmacy Outreach Supervisor?
This position is full-time.
What is the remote work policy or location for this job?
The source posting does not specify the location or remote work status for this role.
What salary is offered for this position?
The job posting does not provide salary details.
What experience is required to apply?
Applicants must have at least five years of experience in customer support, client services, or sales, backed by a proven sales record.
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