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PRO-spectusPharmacy Technician - Fulfillment & Triage - Texas CPht Required
PRO-spectus is seeking a Pharmacy Technician - Fulfillment & Triage to join its team on a remote basis while remaining based in Texas, with preference given…
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About This Role
PRO-spectus is seeking a Pharmacy Technician - Fulfillment & Triage to join its team on a remote basis while remaining based in Texas, with preference given to individuals living in or near Addison. This full-time position pays between USD 21 and 26 per hour and reports directly to a supervising pharmacist. The person in this role manages the entire patient access journey, bridging prescription intake, coverage determination, treatment initiation, and…
Job Description
PRO-spectus is seeking a Pharmacy Technician - Fulfillment & Triage to join its team on a remote basis while remaining based in Texas, with preference given to individuals living in or near Addison. This full-time position pays between USD 21 and 26 per hour and reports directly to a supervising pharmacist. The person in this role manages the entire patient access journey, bridging prescription intake, coverage determination, treatment initiation, and ongoing refill cycles.
The Pharmacy Technician acts as a central coordinator among patients, caregivers, prescribers, dispensing pharmacies, internal teams, and manufacturer-program stakeholders. Key duties involve reviewing intake documents for missing details, collaborating with providers to clear hurdles, verifying prescription details with a pharmacist, and routing orders to appropriate in-network pharmacies. The position requires navigating case management, CRM, and pharmacy dispensing systems while answering inbound calls and emails.
This opportunity suits detail-oriented individuals with pharmacy workflow experience who excel at multitasking and communication. Candidates must possess a strong understanding of dispensing pharmacy operations, patient affordability resources, and data confidentiality standards. PRO-spectus operates as a supportive, teamwork-oriented organization centered on improving patient lives, offering a comprehensive suite of benefits including health plans, retirement savings with matching, and performance-based bonus opportunities.
Responsibilities
- Coordinate prescription intake, pharmacy triage, and status reviews across multiple client programs
- Examine prescription and patient records to catch missing or inconsistent details requiring follow-up
- Communicate case status, barriers, and requirements to patients, caregivers, providers, and pharmacy partners
- Work alongside a pharmacist to check prescription accuracy and resolve missing information
- Route prescriptions to correct dispensing pharmacies following coverage determinations
- Assist with copay cards, patient assistance programs, foundation grants, and other financial resources
- Handle inbound phone and email questions, resolving technical and non-technical issues or escalating when necessary
- Collaborate with internal teams and manufacturer stakeholders to provide accurate product and service details
- Log all customer interactions and case movements accurately in CRM and dispensing software
- Prioritize competing deadlines such as triage timelines, refill cycles, and stakeholder communications
Requirements
- 2 to 4 years of experience working in a pharmacy, specialty pharmacy, hospital, patient support, healthcare, or customer service setting
- Minimum of 2 years of experience working as a Pharmacy Technician
- Active Texas Pharmacy Technician license
- Active national certification from either the PTCB or ExCPT
- Comfort collecting patient payments and tracking basic billing cycles
Qualifications
- Prior background in prescription processing, pharmacy triage, or specialty pharmacy operations
- Experience coordinating patient assistance programs or pharmaceutical manufacturer initiatives
- Experience with payment collection and dispensing pharmacy coordination
- College degree at the associate or bachelor level
Core Skills
Benefits
- Medical, dental, and vision insurance plans
- Life insurance and disability coverage
- Tax-advantaged savings accounts
- Employee Assistance Program
- Home office benefits
- Employee Ownership Program
- Paid time off and holidays
- Bereavement leave
- 401(k) retirement plan with employer matching
- Performance-based bonus opportunities
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a remote position, though the employee must be based in Texas with a preference for candidates residing in or near Addison, Texas.
What is the salary range for this role?
The salary ranges from USD 21 to 26 per hour, depending on experience and qualifications.
What licenses and certifications are required?
Applicants must hold an active Texas Pharmacy Technician license alongside an active national certification through either the PTCB or ExCPT.
Sample Interview Questions
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