Opportunity at
FairMoneyPortfolio Growth Officer
FairMoney is seeking a motivated Portfolio Growth Officer to turn dormant merchant accounts and inactive credit lines into active, revenue-producing portfolios. Founded in 2017, FairMoney is…
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About This Role
FairMoney is seeking a motivated Portfolio Growth Officer to turn dormant merchant accounts and inactive credit lines into active, revenue-producing portfolios. Founded in 2017, FairMoney is a mobile banking institution focusing on emerging markets, supported by nearly fifty million euros in funding from international investors including Tiger Global, DST, and Flourish Ventures. The organization builds financial platforms and point-of-sale solutions for underserved communities, employing a multicultural workforce representing more than…
Job Description
FairMoney is seeking a motivated Portfolio Growth Officer to turn dormant merchant accounts and inactive credit lines into active, revenue-producing portfolios. Founded in 2017, FairMoney is a mobile banking institution focusing on emerging markets, supported by nearly fifty million euros in funding from international investors including Tiger Global, DST, and Flourish Ventures. The organization builds financial platforms and point-of-sale solutions for underserved communities, employing a multicultural workforce representing more than twenty-seven nationalities.
In this on-site capacity, the designated candidate acts as the main relationship manager for suspended, zero-utilized, underutilized, and growth-potential merchant accounts. Success in this position involves analyzing root causes of merchant inactivity, executing targeted reactivation strategies, performing field visits for business verification, and handling early-stage repayments while managing credit risks. Candidates will collaborate closely with operations, retention, risk, and credit teams to clear administrative and compliance obstacles.
This opportunity fits professionals who possess strong field-execution abilities, working-capital knowledge, and expertise in managing SME lending portfolios. Performance is evaluated through metrics such as account reactivation rates, drawdown conversions, revenue growth, repayment quality, and compliance with operational controls. The recruitment journey includes an initial thirty-minute screening call with the talent team, followed by a technical interview with the hiring manager lasting up to one hour.
Responsibilities
- Serve as the primary relationship manager for assigned dormant, suspended, underutilized, and zero-utilized merchant accounts
- Analyze reasons for account inactivity by reviewing business conditions, financing requirements, repayment records, and past interactions
- Prioritize commercially viable merchants to implement reactivation strategies that promote initial drawdowns and sustained usage
- Perform designated field visits to verify business locations, restore relationships, and address issues needing physical presence
- Collaborate with operations, retention, risk, and credit teams to eliminate verification, documentation, and account restriction barriers
- Oversee early-stage repayments, escalate overdue accounts according to established rules, and halt usage when credit risks arise
- Maintain precise portfolio documentation while protecting merchant data and preventing control violations
Requirements
- At least three years of professional experience in field sales, portfolio management, relationship management, SME lending, or financial services
- Solid comprehension of merchant operations, working capital cycles, repayment management, and customer activation
- Proven capability to resolve customer objections and turn opportunities into measurable commercial results
- Strong negotiation, communication, relationship management, and field execution abilities
- Proficiency in utilizing CRM platforms, Excel, and performance tracking tools
- Readiness to travel frequently and operate within designated commercial territories
Qualifications
- Bachelor degree or HND in Finance, Economics, Marketing, Business, or a related field
Core Skills
Benefits
- Private health insurance
- Performance bonus
- Pension plan
- Training and development
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the remote work policy for this role?
The source posting explicitly specifies that this role is on-site.
What experience is required to apply?
Candidates must have a minimum of three years of experience in relationship management, field sales, SME lending, portfolio management, or financial services.
What educational qualifications are needed?
Applicants need a Bachelor degree or HND in Business, Finance, Economics, Marketing, or a related discipline.
What is the interview process like?
The recruitment process consists of a thirty-minute screening call with a recruiter, followed by a technical interview with the hiring manager lasting between thirty and sixty minutes.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.
