Remote opportunity at
VersapayProduct Manager, Documentation Systems
Versapay is seeking a remote Product Manager, Documentation Systems to oversee and improve its accounts receivable platform documentation. The company provides a B2B payment automation ecosystem…
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About This Role
Versapay is seeking a remote Product Manager, Documentation Systems to oversee and improve its accounts receivable platform documentation. The company provides a B2B payment automation ecosystem connecting finance teams, customers, and business systems, serving over 10,000 customers and processing hundreds of billions annually. In this role, you will treat documentation as a product by managing in-platform help materials, implementation guides, support runbooks, and release notes across the platform and embedded…
Job Description
Versapay is seeking a remote Product Manager, Documentation Systems to oversee and improve its accounts receivable platform documentation. The company provides a B2B payment automation ecosystem connecting finance teams, customers, and business systems, serving over 10,000 customers and processing hundreds of billions annually.
In this role, you will treat documentation as a product by managing in-platform help materials, implementation guides, support runbooks, and release notes across the platform and embedded applications. You will design and build an AI-assisted documentation pipeline while establishing evaluation processes to ensure content accuracy, defining information architecture, and setting style standards. This position requires hands-on technical creation, working alongside product management and engineering teams as a peer, and exercising independent judgment where AI tools fall short.
This opportunity is well-suited for a professional with a background in product management, technical program management, developer experience, or support engineering who enjoys building automated workflows and solving complex enterprise problems.
Responsibilities
- Manage the entire documentation surface including in-product help, implementation guides, support runbooks, and release notes
- Establish information architecture prioritized by customer search habits and common obstacles
- Define and track metrics for documentation freshness, release coverage, search failures, and related support volume
- Design and build an AI-assisted pipeline that generates drafts from tickets, pull requests, release artifacts, and recorded demos
- Create evaluation protocols to catch incorrect AI-generated content before publication
- Automate change detection, terminology enforcement, style rules, screenshot captures, and publishing workflows
- Partner with product and engineering to incorporate feature behavior into the definition of done
- Establish terminology and style standards across multiple ERP surfaces
- Design detection and revalidation processes to keep documentation updated when ERP interfaces change
- Write human-authored content such as migration guides, error taxonomies, and integration behavior descriptions
Requirements
- Over 5 years of experience owning an outcome in product management, implementation or solutions consulting, technical program management, support engineering, developer experience, or technical enablement
- Demonstrated experience automating your own work with comfort using Git, the command line, and external codebases
- Practical experience shipping real solutions using a Large Language Model and evaluating its output for correctness
- Direct experience interacting with customers facing difficulties through implementation, support escalation, consulting, professional services, or training
- Ability to learn complex products independently without specifications and recognize points of confusion
- Proven ability to influence product managers and engineers without having direct management authority
- Strong prioritization skills and the ability to manage a large scope of work independently
Qualifications
- Familiarity with MadCap Flare authoring tools
- Deep familiarity with complex enterprise systems such as an ERP or accounting platform
- Experience with docs-as-code or CI-driven publishing
- Exposure to B2B fintech, payments, or accounts receivable
Core Skills
Frequently Asked Questions
Is this position remote?
Yes, this is a remote position.
What is the employment type for this role?
The posting specifies the employment type as full-time.
What is the salary for the Product Manager, Documentation Systems position?
The job posting does not specify a salary.
How many years of experience are required?
Candidates must have five or more years of experience owning an outcome in fields such as product management, technical program management, support engineering, developer experience, or technical enablement.
Sample Interview Questions
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