Remote opportunity at
ConnectWiseProduct Manager
ConnectWise is a global software organization supporting over 45,000 partners globally across North America, EMEA, and APAC. The company builds a software suite designed to help…
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About This Role
ConnectWise is a global software organization supporting over 45,000 partners globally across North America, EMEA, and APAC. The company builds a software suite designed to help technology solution providers improve business management, increase sales efficiency, automate service delivery, and control technology remotely. The firm employs over 3,000 workers and maintains an inclusive work environment that welcomes diverse perspectives and backgrounds. The organization is currently seeking a Product Manager - PSA…
Job Description
ConnectWise is a global software organization supporting over 45,000 partners globally across North America, EMEA, and APAC. The company builds a software suite designed to help technology solution providers improve business management, increase sales efficiency, automate service delivery, and control technology remotely. The firm employs over 3,000 workers and maintains an inclusive work environment that welcomes diverse perspectives and backgrounds.
The organization is currently seeking a Product Manager - PSA to oversee the planning and execution phases of ConnectWise platforms. This professional will handle tasks ranging from requirement gathering and technical specification design to product backlog management and development coordination through implementation and support. Working alongside cross-functional teams, the incumbent will assist partners with product navigation and solution identification.
Key duties involve defining the business plan, product positioning, and strategy to match corporate growth goals. The individual will conduct market research, evaluate competitive landscapes, interact directly with customers and prospects, monitor product adoption and user experience, and represent the enterprise at partner events and conferences. This position operates remotely, with a potential travel requirement of zero to ten percent.
Responsibilities
- Support the Product Management team with high attention to detail
- Research, analyze, and document findings
- Coach, review, or delegate tasks to other team members
- Define and drive business plans, strategy, and product positioning to match corporate growth goals
- Collaborate to find solutions to identified problems while assessing risks through data-informed written narratives
- Identify market opportunities and analyze competitive landscapes and trends
- Interact with customers and prospects to establish market requirements and relay needs to development teams
- Monitor product metrics including adoption rates, user experience, and production issues
- Prioritize the product backlog according to business and partner needs
- Represent the employer at partner engagements, events, and conferences
Requirements
- Manage large projects and processes independently with minimal supervision
- Act as a recognized subject matter expert in the applicable work area
- Adapt situationally to new technologies and processes based on business needs
- Possess strong verbal and written communication and presentation skills for technical and non-technical audiences
- Operate efficiently in a fast-paced environment handling multiple projects simultaneously while preserving high quality
- Demonstrate commitment to partner and team-oriented management
- Familiarity with software development, database, and server/client concepts
- Demonstrate understanding of modern product management methods and techniques
- Possess detail-oriented skills for multi-priority handling
- Possess knowledge of the MSDP industry
- Five or more years of relevant experience
Qualifications
- Bachelor degree in a related field or equivalent business experience
- Knowledge of Agile Methodology, software development life cycle, and Atlassian Product Suite
- Experience working with the ConnectWise PSA application
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this role is listed as remote, with working conditions noting on-site, hybrid, or remote options depending on location.
What level of experience is required for this role?
Candidates must have five or more years of relevant experience along with a bachelor degree in a related field or equivalent business experience.
What is the salary range for this position?
The salary is not stated in the job posting.
Will travel be required for this Product Manager job?
The posting indicates that zero to ten percent travel may be required.
How can applicants request accommodations during the hiring process?
Applicants needing reasonable accommodations can contact the employer by email at talentacquisition@connectwise.com or by phone at 1-800-671-6898.
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