Remote opportunity at
Axon SpainProfessional Services Manager I, Fleet
Axon Spain seeks a Professional Services Manager I for Fleet solutions to join its team in a remote capacity. This front-line, customer-facing role focuses on post-sale…
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About This Role
Axon Spain seeks a Professional Services Manager I for Fleet solutions to join its team in a remote capacity. This front-line, customer-facing role focuses on post-sale activities, involving the deployment of network, hardware, and software systems for Fleet offerings. The position requires a professional demeanor and dedicated attention to the overall client implementation experience. Daily duties entail setting up solutions independently, guiding clients through software implementation life cycles, and conducting…
Job Description
Axon Spain seeks a Professional Services Manager I for Fleet solutions to join its team in a remote capacity. This front-line, customer-facing role focuses on post-sale activities, involving the deployment of network, hardware, and software systems for Fleet offerings. The position requires a professional demeanor and dedicated attention to the overall client implementation experience.
Daily duties entail setting up solutions independently, guiding clients through software implementation life cycles, and conducting training sessions for customer technical points of contact and end users. The role involves creating network diagrams, executing field commissioning tests, producing deployment reports, and interacting with technology leaders such as chiefs of police, sheriffs, and IT directors. Candidates must be able to troubleshoot applications, computers, and networks while synchronizing product operations.
The position requires full-time employment from the United States with a mandatory domestic travel commitment of 100 percent from Monday through Friday. Candidates must live near a major airport and be capable of independent work with minimal supervision. The role involves physical duties such as standing, bending, and stooping for up to eight hours daily, along with lifting and carrying tools weighing up to 75 pounds regularly. Compensation ranges from USD 68,625 to USD 109,800 annually, structured as a total compensation package that includes base pay, bonuses, and stock awards.
Responsibilities
- Deploy network, hardware, and software solutions for Fleet offerings
- Assist clients in monitoring software implementation lifecycles and customization
- Lead training sessions for technical points of contact and end users regarding product applications
- Produce network diagrams and technical documentation for communication system planning
- Coordinate and execute field commissioning tests with customers
- Write timely and comprehensive deployment reports
- Communicate with post-sale technology decision makers including sheriffs, IT directors, and police chiefs
- Escalate product issues to product managers during site setups
- Troubleshoot computers, networks, applications, and hardware products
- Verify the quality of 12V DC contractor installations
Requirements
- Perform job functions remotely from the United States with complete travel availability from Monday through Friday
- Stand, bend, and stoop for up to eight hours daily
- Lift or carry tools weighing up to 75 pounds regularly
- Reside within a reasonable distance of a major airport
- Hold at least three years of experience in advanced computer network implementation involving hardware, configurations, systems software, and Windows operating systems
- Understand Cradlepoint router deployment, configuration, and implementation
- Demonstrate familiarity with WAN access types, data transfer concepts, wireless technologies, local area networking, physical layer infrastructure, virtual private networking, and access point networks
- Implement and deploy products across IP-based Ethernet networks including layer 2, layer 3, LAN, WAN, and VPN
- Maintain a valid driver's license throughout employment
Qualifications
- Hold A+, Network+, or equivalent certifications
- Possess a basic understanding of 12-volt DC circuit theory and electrical wiring diagrams, along with mechanical dexterity and troubleshooting skills
- Hold an Emergency Vehicle Technician certification, similar ASE Electronics certifications, or experience as a military electronics technician
- Obtain Cradlepoint Network Associate and Cradlepoint Network Professional certifications
Core Skills
Benefits
- Competitive salary range of USD 68,625 to USD 109,800 per year
- 401k plan featuring an employer match
- Discretionary paid time off
- Paid parental leave for all employees
- Medical, dental, and vision insurance plans
- Fitness programs
- Emotional and mental wellness support
- Learning and development programs
- Employee Resource Groups
- Base pay complemented by bonus and stock awards
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the location and travel requirement for this role?
The position is remote from the United States, but it carries a 100 percent domestic travel requirement from Monday through Friday. Candidates must live within a reasonable proximity to a major airport.
What is the salary range for the Professional Services Manager I position?
The base pay ranges from USD 68,625 to USD 109,800 per year, which is part of a total compensation package that also includes bonuses and stock awards.
What physical demands are associated with this job?
Job holders must be able to stand, bend, and stoop for up to eight hours daily, and regularly lift or carry tools weighing up to 75 pounds.
What network implementation experience is required?
Candidates need at least three years of advanced computer network implementation experience, including hardware, Windows operating systems, systems software, and configurations.
Sample Interview Questions
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