Remote opportunity at
CrestaProgram Director
Cresta seeks a Program Director for its strategic accounts team to manage end-to-end deployments and drive value for major enterprise clients. Cresta operates as a unified…
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About This Role
Cresta seeks a Program Director for its strategic accounts team to manage end-to-end deployments and drive value for major enterprise clients. Cresta operates as a unified platform leveraging conversational AI agents, real-time human agent augmentation, and conversation intelligence to boost revenue and operational efficiency within contact centers. Emerging from the Stanford AI Lab, the company partners with global enterprises. In this senior customer leadership position, the Program Director acts as…
Job Description
Cresta seeks a Program Director for its strategic accounts team to manage end-to-end deployments and drive value for major enterprise clients. Cresta operates as a unified platform leveraging conversational AI agents, real-time human agent augmentation, and conversation intelligence to boost revenue and operational efficiency within contact centers. Emerging from the Stanford AI Lab, the company partners with global enterprises.
In this senior customer leadership position, the Program Director acts as the executive sponsor and advisor to C-suite stakeholders, overseeing complex AI transformation programs across global organizations. This role involves directing a matrixed team composed of Implementation Managers, Conversation Design professionals, and Customer Engineers to guarantee successful delivery and measurable business results. The position suits a strategic leader capable of combining operational rigor, technical insight, and executive communication to nurture customer growth and adoption alongside sales and executive teams.
Responsibilities
- Manage large-scale, multi-phase artificial intelligence transformation programs for top enterprise clients across multiple global business units and geographies
- Act as the primary senior contact for executive-level customer stakeholders, providing strategic guidance and ensuring maximum return on investment from the platform
- Lead a matrixed team of Implementation Managers, Solution Architects, Conversation Design specialists, and Customer Engineers to deliver complex implementations on schedule
- Partner closely with Sales Leadership, Customer Success, Product, and Engineering teams to align strategic initiatives and support long-term account growth
- Standardize delivery practices, success frameworks, and governance models to achieve scalable account operations
- Leverage product knowledge and configuration methodologies to help working teams navigate and overcome critical roadblocks
- Represent the voice of the customer directly to executive leadership to influence future product direction and go-to-market strategies
Requirements
- Minimum of 12 years of professional experience in enterprise customer delivery, program management, or professional services within software-as-a-service, artificial intelligence, or customer experience transformation
- Demonstrated success in managing large-scale software deployments for Fortune 500 customers generating over $5 million in annual recurring revenue across multiple stakeholder groups
- At least 3 years of experience managing or mentoring implementation and delivery teams
- Deep expertise in enterprise governance, executive engagement, and change management for intricate technology programs
- Exceptional communication skills and executive presence to influence C-level audiences and distill technical subjects
- Strong financial acumen connecting technical outcomes to business value and return on investment
- Ability to build lasting relationships across Sales, Customer Success, and Product organizations
- Comfort operating autonomously within a fast-paced, high-growth environment
- Willingness to travel up to 20% of the time for key customer milestones and executive meetings
Qualifications
- Experience working with contact center technology, conversational AI, or analytics platforms
Core Skills
Benefits
- Comprehensive medical, dental, and vision coverage for employees and families
- Flexible paid time off policy
- Paid parental leave for new parents
- Retirement savings plan
- Remote work setup budget for home office support
- Monthly wellness and communication stipend
- In-office meal program and commuter benefits for onsite personnel
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the source posting lists the remote status as remote.
What is the employment type?
The role is a full-time position.
What is the salary for this role?
The specific salary is not stated in the job posting, though the company notes compensation includes a base salary, bonus, and equity.
How much travel is required?
The job requires a willingness to travel up to 20% for executive engagements and key customer milestones.
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