Remote opportunity at
Open Function (OpenFn)Program manager (LATAM)
Open Function (OpenFn) is seeking a remote Program Manager based in Central or South America to join its distributed team as a full-time contractor. OpenFn operates…
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AI Summary
As OpenFn's foundational LATAM Program Manager, you will build the organization's program management function from scratch while overseeing existing government and NGO client relationships. The role acts as a hybrid of customer success and account management, requiring you to drive adoption, handle renewals, and bridge communication between non-technical stakeholders and internal technical teams.
About This Role
Open Function (OpenFn) is seeking a remote Program Manager based in Central or South America to join its distributed team as a full-time contractor. OpenFn operates as a digital public good, providing an open-source automation and AI orchestration platform that helps governments and non-governmental organizations streamline public services, achieve data interoperability, and scale programs across healthcare, humanitarian initiatives, and government sectors. In this foundational role, the successful candidate will establish…
Job Description
Open Function (OpenFn) is seeking a remote Program Manager based in Central or South America to join its distributed team as a full-time contractor. OpenFn operates as a digital public good, providing an open-source automation and AI orchestration platform that helps governments and non-governmental organizations streamline public services, achieve data interoperability, and scale programs across healthcare, humanitarian initiatives, and government sectors. In this foundational role, the successful candidate will establish the organization's program management function from the ground up while managing a live portfolio of existing subscription customers.
This position suits a commercially-minded, relationship-driven professional who possesses strong technical fluency and can bridge the gap between technical teams and non-technical decision-makers. The individual will own account retention, satisfaction, renewal forecasting, and expansion opportunities as OpenFn transitions to a packaged subscription model. Responsibilities include building multi-threaded relationships, designing account plans, conducting Quarterly Business Reviews, tracking product adoption, and partnering internally with solution architects and implementation consultants to handle technical escalations. Candidates must be self-starters capable of operating autonomously from a home or shared office with stable internet, while contributing to an organization dedicated to digital transformation in the public sector.
Responsibilities
- Manage the full portfolio of existing subscription customers to drive retention, satisfaction, and growth
- Serve as the primary point of contact and trusted advisor for clients, building relationships across all organizational levels
- Develop account plans aligning customer goals with platform value and lead Quarterly Business Reviews
- Translate complex concepts between customers' technical staff and non-technical leadership
- Forecast renewals, manage end-to-end renewal processes, and proactively handle at-risk accounts
- Identify account growth opportunities including tier upgrades and cross-selling additional services
- Partner with internal support, product, and implementation teams to resolve escalations and meet service-level agreements
- Establish operational playbooks, cadences, and health-scoring approaches for the new program management function
Requirements
- 3 to 7+ years of professional experience in account management, customer success, or a related commercial role at a SaaS or subscription company
- Demonstrated track record of retaining and growing customer portfolios, managing renewals, and driving upsell activities
- Technical fluency with APIs, integrations, data exchange, and workflow automation concepts
- Professional-level fluency in both English and Spanish (written and verbal)
- Ability to work remotely from Central or South America within Americas time zones with fast, stable internet connectivity
- Experience using CRM software and data-informed methods for managing account health and forecasts
Qualifications
- Background in a technical field such as computer science, engineering, technical support, or solution implementation
- Prior experience helping a business transition from project-based revenue models to subscription offerings
- Experience managing government, NGO, public sector, or international clients within the digital public goods ecosystem
- Working knowledge of Salesforce or Odoo CRMs
- Additional language skills such as French or Portuguese
- Experience delivering complex digital transformation, business process, or data integration projects
Core Skills
Benefits
- Flexible working schedule within a fully remote team environment
- Opportunities for international team meetups across Europe and Africa
- Exposure to leading health, humanitarian, and government digital transformation interventions
- Involvement in company strategy and the opportunity to impact social outcomes through open-source software
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What is the employment type and remote status for this role?
This is a full-time contractor position that is fully remote, with the requirement that the candidate be based in Central or South America within Americas time zones.
What language skills are required?
Professional-level fluency in both English and Spanish is required for this role.
What is the salary for this position?
The exact salary is not stated in the job posting, though financial compensation includes a base salary plus variable pay tied to portfolio retention and growth.
Role DNA (AI assessment)
High autonomy and heavy stakeholder communication define this role, requiring a self-directed leader who can independently build systems while keeping technical and non-technical groups aligned.
Salary Analysis
No salary was disclosed in the posting; estimated compensation reflects market standards for LATAM-based remote contract program managers at global open-source or social impact tech entities.
Employer-Listed Salary
Not disclosed
As stated in this job posting.
AI salary estimate (not from the employer)
AI-estimated market range based on role, seniority, and location — not a guaranteed offer, and independent of the employer's own figure above.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.