Remote opportunity at
Gradient AIProgram Operations Specialist
Gradient AI seeks a Program Operations Specialist to take charge of project and case management concerning health underwriting solutions. This fully remote position operates within a…
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About This Role
Gradient AI seeks a Program Operations Specialist to take charge of project and case management concerning health underwriting solutions. This fully remote position operates within a rapidly expanding company that utilizes artificial intelligence to assist insurance providers with risk prediction, profitability enhancement, and claims automation. The organization manages a massive data lake comprising tens of millions of policies and claims to deliver actionable intelligence to carriers, managing general agents, third-party…
Job Description
Gradient AI seeks a Program Operations Specialist to take charge of project and case management concerning health underwriting solutions. This fully remote position operates within a rapidly expanding company that utilizes artificial intelligence to assist insurance providers with risk prediction, profitability enhancement, and claims automation. The organization manages a massive data lake comprising tens of millions of policies and claims to deliver actionable intelligence to carriers, managing general agents, third-party administrators, and self-insured organizations. Backed by substantial Series C funding, Gradient AI offers an energetic startup environment for professionals who thrive on cross-functional collaboration and operational efficiency.
This role suits an organized operator who can guide client portfolios from initial setup through ongoing service. The incoming professional will collaborate with multiple departments including product, data science, data engineering, implementation, quality assurance, and client executives. Key objectives involve replacing fragmented, manual procedures with streamlined, scalable systems that connect data across platforms. Responsibilities include tracking timelines, dependencies, risks, and priorities while establishing standardized, metric-driven reporting on ticket aging, volume, resolution rates, and operational bottlenecks. Candidates should possess a strong foundation in software environments and an aptitude for translating technical details into clear executive-level visibility.
Responsibilities
- Manage projects and cases across health underwriting products from intake and prioritization to assignment and end-to-end tracking
- Maintain a centralized overview of status, timelines, dependencies, risks, and priorities for each client in the portfolio
- Coordinate with product, data science, data engineering, implementation, QA, and client executive teams to monitor progress and clear obstacles
- Drive process improvement and automation across project and case management operations using Salesforce, Jira, and spreadsheet tools
- Connect workflows and systems to establish scalable solutions that reduce reliance on manual and fragmented procedures
- Build standardized and data-driven reporting covering ticket volume, aging, bottlenecks, resolution rates, and workload metrics
- Transition the operational function from reactive coordination to a proactive operating model by eliminating process gaps
Requirements
- At least 5 years of professional experience, ideally within service delivery, implementation management, issue and case management, or project and program coordination
- Prior experience working at a software or SaaS company
- Strong working knowledge of Jira, Excel, and Salesforce with the ability to build and maintain reports, dashboards, and trackers
- Ability to collaborate with technical teams like data science and data engineering while bridging technical details and business priorities
- Capacity to manage multiple concurrent workstreams involving different owners without defined end dates
- Strong organizational skills and follow-through capabilities to hold cross-functional teams accountable without direct authority
- Clear written and verbal communication skills to convert ticket-level details into portfolio-level visibility for leadership
Qualifications
- Experience within the insurance industry
Core Skills
Benefits
- Startup culture with a team-oriented environment
- Generous stock options grant
- Unlimited vacation days
- Flexible schedule supporting work from home arrangements
- Comprehensive benefits package including medical, dental, and vision coverage
- 401k plan
- Paid parental leave
- Annual performance bonus eligibility
- Opportunities for professional learning and taking on new responsibilities
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a fully remote opportunity that supports working from home with a flexible schedule.
What is the salary range for the Program Operations Specialist?
The base salary range is between USD 115,000 and 140,000 per year, and the role is also eligible for an annual performance bonus and equity grant.
What level of experience is required?
Candidates must have at least 5 years of experience, ideally in service delivery, implementation management, issue and case management, or project coordination within a software or SaaS company.
What software tools are used in this role?
The position requires a strong working knowledge of Jira, Excel, and Salesforce to build trackers, dashboards, and reports.
Sample Interview Questions
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