Remote opportunity at
Fresh PrintsProperty Management Specialist
Fresh Prints is hiring a Property Management Specialist through its subsidiary Frontier to support Pillar Properties, a Seattle-based real estate firm operating multifamily and senior housing…
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About This Role
Fresh Prints is hiring a Property Management Specialist through its subsidiary Frontier to support Pillar Properties, a Seattle-based real estate firm operating multifamily and senior housing communities. In this remote position, the specialist acts as the primary contact for current tenants and prospective residents. The role involves managing customer inquiries via digital channels, coordinating property tours, assisting with leasing processes, maintaining CRM records, and supporting on-site property teams with administrative…
Job Description
Fresh Prints is hiring a Property Management Specialist through its subsidiary Frontier to support Pillar Properties, a Seattle-based real estate firm operating multifamily and senior housing communities. In this remote position, the specialist acts as the primary contact for current tenants and prospective residents. The role involves managing customer inquiries via digital channels, coordinating property tours, assisting with leasing processes, maintaining CRM records, and supporting on-site property teams with administrative tasks. Ideal candidates possess strong organizational skills, excellent English communication capabilities, and the ability to independently prioritize multiple tasks. The position operates Monday through Friday from 1 PM to 9 PM PST, with a monthly compensation of $700.
Responsibilities
- Answer prospective and resident questions via email, CRM platforms, and digital channels professionally and accurately
- Manage incoming leads, schedule self-guided, virtual, and in-person property tours, and handle follow-up activities
- Address routine tenant issues independently while escalating sensitive or urgent matters to the appropriate team
- Maintain up-to-date and accurate records concerning leads, tour results, CRM updates, and leasing operations
- Support lease preparation, guarantor workflows, conditional approvals, and application follow-ups
- Adhere to established brand guidelines and approved templates for all written and verbal customer interactions
- Provide administrative support to on-site personnel regarding package delivery inquiries and remote tasks
- Prepare recurring reports, track key performance indicators, and record meeting decisions
- Collaborate across departments including marketing, maintenance, IT, compliance, and property management
- Identify methods to enhance workflow efficiency, customer satisfaction, and response times
Requirements
- High school diploma or equivalent educational background
- Minimum of two years of professional experience in customer service, leasing, property management, call center operations, or administrative support
- Exceptional written English skills including proper spelling, punctuation, grammar, and email etiquette
- Strong verbal communication abilities to engage confidently with customers
- Intermediate skill level in Microsoft Office 365 applications such as Word, Outlook, Excel, and Teams
- Demonstrated ability to stay organized, manage multiple properties and communication queues, and meet deadlines
- Strong problem-solving judgment, empathy, and professionalism when handling sensitive situations
- Capacity to work independently, take task ownership, and follow through with minimal supervision
- Willingness to learn new software tools, follow standard operating procedures, and escalate problems properly
- Reliable internet connection, a dedicated remote workspace, and availability during U.S. Pacific Time working hours
Qualifications
- College degree or completed coursework
- Prior experience supporting U.S.-based teams or customers in a remote working environment
- Familiarity with CRM software, Yardi, or specialized property management systems
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a fully remote, computer-based role requiring a reliable internet connection and a professional remote workspace.
What are the working hours and days for this role?
The schedule is Monday through Friday from 1 PM to 9 PM PST, aligned with U.S. Pacific Time.
What is the salary for the Property Management Specialist position?
The compensation for this role is $700 per month.
What experience is required to apply?
Applicants must have at least two years of experience in customer service, property management, leasing, call center operations, administrative support, or a related field, alongside a high school diploma or equivalent.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.