Remote opportunity at
Trillium Health ResourcesProvider Services Representative I
Trillium Health Resources is a managed care organization running tailored plans across 46 North Carolina counties. It coordinates services for people with serious mental illness, substance…
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About This Role
Trillium Health Resources is a managed care organization running tailored plans across 46 North Carolina counties. It coordinates services for people with serious mental illness, substance use conditions, brain injuries and developmental or intellectual disabilities. The company is filling a full-time, non-exempt Provider Services Representative I post that can be performed remotely within North Carolina. The representative provides non-clinical administrative assistance to network providers, employees, community partners, state and local…
Job Description
Trillium Health Resources is a managed care organization running tailored plans across 46 North Carolina counties. It coordinates services for people with serious mental illness, substance use conditions, brain injuries and developmental or intellectual disabilities. The company is filling a full-time, non-exempt Provider Services Representative I post that can be performed remotely within North Carolina.
The representative provides non-clinical administrative assistance to network providers, employees, community partners, state and local bodies, and other managed care entities. Most contact runs through phone and email on the Provider Support Service Line, which can be someone's first encounter with the organization. The representative takes inbound calls, routes each caller to the right person, shares information, offers technical help, and passes questions along to the correct unit.
Other duties include handling sensitive material with discretion, preparing and reviewing documents, assisting with reports and projects, arranging meetings and events, researching topics, and recording minutes. Working knowledge of Trillium's procedures, policies and provider handbook is necessary.
The support line operates 7:00 a.m. to 6:00 p.m., Monday through Saturday, and occasional weekend, holiday or disaster-response shifts may be required. Pay ranges from $41,496 to $52,700. Minimum qualifications include a high school diploma or GED with a year of clerical work, or an equivalent blend of schooling and experience, a valid driver's license, residency in North Carolina, and willingness to travel across the service area. Preferred background is two years of clerical or customer service work, six months of it in a call center, plus one year in a behavioral health or medical setting. The deadline is 11:59 p.m. on Monday, October 19, 2026. Passing a drug screen is a condition of hire.
Responsibilities
- Take inbound phone calls and help callers with information and technical questions
- Route calls, emails and concerns to the correct Trillium department
- Handle confidential and complicated material carefully
- Draft, process and check written documents
- Set up meetings and events, research topics and record minutes
- Assist with reports and special assignments
Requirements
- High school diploma or GED plus one year of clerical work, or an equivalent mix of education and experience
- Valid driver's license
- Living in North Carolina
- Willingness to travel within the catchment area
- Availability for support-line hours, including some weekends and holidays
- Knowledge of Trillium procedures and its provider handbook
Qualifications
- Two years in clerical or direct customer-facing roles, six months of which were in a call center (preferred)
- One year in behavioral health, substance use, developmental disability or medical settings (preferred)
Core Skills
Benefits
- Typical hours of 8:30 a.m. to 5:00 p.m., with some flexible arrangements approved by management
- Many roles can be done from home
- Medical coverage at no premium for the employee alone
- Flexible Spending Accounts
- Twenty-four days of PTO and twelve holidays in year one
- NC Local Government Retirement Pension, a defined-benefit plan
- Retirement savings with a five percent employer match that vests immediately
- PSLF-qualifying employer
- A stipend each quarter to cover home-office supplies
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this job remote?
Yes. The position is remote within North Carolina, and the posting says work-from-home options are available for most positions.
What is the pay?
The posted salary range is $41,496 to $52,700.
When is the deadline?
The window closes at 11:59 p.m. on October 19, 2026.
How do I apply?
Applications are filed through the ADP Career Center with a resume that lists employers, service dates, weekly hours, duties, education and licensure.
Sample Interview Questions
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