Opportunity at
SutherlandQuality Analyst Team Manager
This Philippines-based role leads a program's quality analyst team, covering observations, team reports, program-level analysis and calibration sessions. The manager delivers the quality plan, drives continuous…
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About This Role
This Philippines-based role leads a program's quality analyst team, covering observations, team reports, program-level analysis and calibration sessions. The manager delivers the quality plan, drives continuous improvement across the program, develops QA specialists, and communicates results to clients and department heads.
Job Description
This Philippines-based role leads a program's quality analyst team, covering observations, team reports, program-level analysis and calibration sessions. The manager delivers the quality plan, drives continuous improvement across the program, develops QA specialists, and communicates results to clients and department heads.
Responsibilities
- Oversee QA observations, team reports and calibration sessions
- Deploy the continuous improvement framework for the program
- Analyze quality data and deliver process-level insights
- Develop QA specialists and manage team productivity
Requirements
- At least 2 years leading a quality team, including client management
- Ability to influence without direct authority
- Excellent written communication and computer skills
Qualifications
- Experience in marketing, organizational development, psychology or customer experience
- Experience analyzing customer feedback is preferred
- Ability to create customer and employee journey maps
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this job on-site?
Yes. The posting lists the role as on-site in the Philippines.
What leadership experience is needed?
At least two years of leadership experience handling a quality team, including client management, is required.
Is a salary listed?
No. The posting does not state a salary.
Sample Interview Questions
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