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Custom Mechanical SolutionsQuality and Reliability Engineer
Custom Mechanical Solutions delivers commercial HVAC equipment and technical building solutions throughout the Pacific Northwest and is a part of the Meriton family of companies. The…
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About This Role
Custom Mechanical Solutions delivers commercial HVAC equipment and technical building solutions throughout the Pacific Northwest and is a part of the Meriton family of companies. The organization is currently seeking a Quality and Reliability Engineer to manage the feedback loop between field sites and factories for custom industrial and commercial HVAC systems. This fully remote position operates nationwide within the United States. The person in this role will guide technical…
Job Description
Custom Mechanical Solutions delivers commercial HVAC equipment and technical building solutions throughout the Pacific Northwest and is a part of the Meriton family of companies. The organization is currently seeking a Quality and Reliability Engineer to manage the feedback loop between field sites and factories for custom industrial and commercial HVAC systems. This fully remote position operates nationwide within the United States.
The person in this role will guide technical investigations, manage root-cause and corrective-action workflows, draft standardized field service bulletins, and monitor quality metrics. The position is a hands-on opportunity well suited for a professional who enjoys troubleshooting mechanical or electrical challenges, tracking down root causes, and collaborating across engineering, manufacturing, and customer service teams. Travel domestically and internationally—including trips to manufacturing facilities in Mexico—is expected approximately ten to twenty percent of the time.
Responsibilities
- Manage quality investigations starting from initial reports through containment, root cause analysis, corrective action, and final verification
- Convert field data into actionable insights for design, manufacturing, supplier controls, and installation training
- Write controlled Field Service Bulletins detailing repair steps, safety protocols, acceptance criteria, and closeout records
- Track quality program performance using dashboards and report trends to leadership and project partners
- Travel to customer locations and factories in Mexico to inspect equipment, assist with troubleshooting, and confirm repair efficacy
Requirements
- Bachelor's degree in Mechanical, Electrical, Industrial, Manufacturing, or Quality Engineering, or an equivalent combination of education and experience
- At least three years of professional experience in manufacturing quality, field service, commissioning, reliability engineering, or technical investigations
- Proficiency in mechanical or electrical troubleshooting and structured problem-solving methodologies like RCA, CAPA, 8D, 5 Why, or FMEA
- Capability to translate incomplete field details into accurate technical problem statements and drive them to closure
- Ability to complete domestic and international travel roughly ten to twenty percent of the time, including trips to Mexico
Qualifications
- Five or more years of professional background in quality, reliability, field service, commissioning, or technical investigations
- Direct familiarity with commercial or industrial heating, ventilation, and air conditioning systems
- Background working with custom air-handling units, building controls, construction drawings, specifications, or active job sites
- Prior interaction with manufacturing plants, component suppliers, factory quality teams, or field service departments
- History of authoring technical repair guidelines, field service bulletins, or quality performance dashboards
- Possession of a valid passport at hire or the ability to acquire one within ninety days
Core Skills
Benefits
- Discretionary bonus eligibility
- Participation in Meriton’s benefits programs in accordance with applicable plan terms
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, this is a fully remote position that can be based anywhere within the United States.
What is the salary range for this role?
The base salary ranges from $95,000 to $125,000 annually, depending on experience, and the position is also eligible for a discretionary bonus.
How much travel is required?
Approximately 10% to 20% domestic and international travel is expected, which includes visits to customer sites and manufacturing facilities in Mexico up to four times per year.
Sample Interview Questions
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