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TaskrabbitQuality Specialist, German
Taskrabbit operates a marketplace platform linking individuals with task helpers for everyday household needs, including handyman tasks, furniture assembly, and moving assistance. In partnership with IKEA,…
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About This Role
Taskrabbit operates a marketplace platform linking individuals with task helpers for everyday household needs, including handyman tasks, furniture assembly, and moving assistance. In partnership with IKEA, the company seeks to generate consistent income opportunities globally. Taskrabbit currently hiring for a Quality Specialist, German to join the organization as a remote, full-time employee. In this role, the Quality Specialist will help deliver exceptional customer support by monitoring, evaluating, and enhancing interactions…
Job Description
Taskrabbit operates a marketplace platform linking individuals with task helpers for everyday household needs, including handyman tasks, furniture assembly, and moving assistance. In partnership with IKEA, the company seeks to generate consistent income opportunities globally. Taskrabbit currently hiring for a Quality Specialist, German to join the organization as a remote, full-time employee.
In this role, the Quality Specialist will help deliver exceptional customer support by monitoring, evaluating, and enhancing interactions between support teams and end-users. The person chosen will assess agent performance, track service metrics, and implement quality assurance measures to improve customer satisfaction and internal guidelines.
Taskrabbit offers a collaborative, fast-paced work environment that values innovation and inclusion. Total compensation for the role features base pay, bonuses, and benefits. The base salary range is set between 85,000 zł and 105,000 zł, with final offers determined by factors such as geography and relevant experience.
Responsibilities
- Monitor and evaluate customer interactions across phone, email, chat, and messaging tickets to ensure quality standards are met
- Assess agent communication skills and problem-solving abilities against established quality metrics
- Conduct regular performance evaluations utilizing the company quality rubric
- Provide constructive feedback, coaching, and performance improvement guidance to customer support representatives
- Analyze customer service metrics and key performance indicators to spot trends and report findings to supervisors
- Determine process and efficiency enhancements aligned with the quality rubric to boost customer satisfaction
- Collaborate with the Training and Development Team to share feedback and support onboarding success
- Integrate user feedback provided by leadership into quality assessments
- Partner with the Customer Support team to resolve recurring issues and optimize service delivery
Requirements
- Demonstrated experience in customer support or quality and training
- Proficient fluency in both German and English
Qualifications
- Analytical and problem-solving capabilities
- Strong communication and interpersonal competencies
- Detail-oriented mindset focused on continuous improvement
Core Skills
Benefits
- Base pay range of 85,000 zł to 105,000 zł
- Company bonus and benefits included in total compensation
- Employer-paid health insurance for US-based employees
- 401k match with immediate vesting for US-based employees
- Flexible time off including two company-wide closure weeks
- Taskrabbit product stipends
- Wellness, productivity, and education stipends
- IKEA discounts
- Reproductive health support
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the job posting indicates a remote employment type.
What languages are required for this role?
Proficient fluency in both German and English is required.
What is the salary range for the Quality Specialist position?
The base pay range is between 85,000 zł and 105,000 zł, which does not include additional cash compensation such as company bonuses or benefits.
Sample Interview Questions
AI-generated questions tailored to this specific role — a preview of the full practice set.