Remote opportunity at
House RxQuality Supervisor
House Rx operates a medically integrated dispensing platform, supplying clinics with specialized technology and pharmacist support to help patients suffering from chronic conditions like cancer and…
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About This Role
House Rx operates a medically integrated dispensing platform, supplying clinics with specialized technology and pharmacist support to help patients suffering from chronic conditions like cancer and autoimmune disorders access affordable specialty medications. The organization is currently looking for an internal candidate to serve as a Quality Supervisor. This position operates on a remote basis, though occasional travel to company hubs or client sites may be required. This role suits an…
Job Description
House Rx operates a medically integrated dispensing platform, supplying clinics with specialized technology and pharmacist support to help patients suffering from chronic conditions like cancer and autoimmune disorders access affordable specialty medications. The organization is currently looking for an internal candidate to serve as a Quality Supervisor. This position operates on a remote basis, though occasional travel to company hubs or client sites may be required.
This role suits an experienced professional ready to step into operational leadership while remaining hands-on. The selected candidate will function as a working supervisor who conducts audits alongside the team, builds quality assurance programs, and oversees a group of Quality Specialists. Reporting directly to the Senior Director of Centralized Services, the supervisor will own the end-to-end quality assurance function across order processing, claims, prior authorizations, dispensing, and patient communications.
Core duties include establishing QA scorecards, performing root cause analyses, leading calibration sessions, and tracking metrics related to error rates and audit scores. The person in this position will also collaborate with operational, clinical, and training teams to drive continuous improvement, support new clinic launches, and provide quality insights during executive and client reviews.
Responsibilities
- Manage the end-to-end quality audit program covering order processing, claims, prior authorizations, dispensing, and patient phone calls
- Perform a working audit caseload alongside team members to demonstrate best practices and stay close to workflows and SOPs
- Develop and improve QA scorecards, audit tools, SOPs, and calibration procedures
- Lead root cause analysis, real-time remediation, and corrective action plans for quality escalations
- Supervise, coach, and conduct regular performance reviews for a team of Quality Specialists
- Handle scheduling, workload distribution, and PTO coverage for the audit team
- Lead regular calibration sessions to maintain consistent and objective audit scoring
- Track and report key quality metrics, error rates, and trends to executive leadership and cross-functional partners
Requirements
- Must be based in the United States
- Must be an internal candidate at House Rx
- Minimum of 5 years of experience in pharmacy operations, including claims processing, prior authorizations, and/or dispensing
- Minimum of 2 years of experience in quality assurance, auditing, or compliance
- Direct experience in specialty pharmacy
- Minimum of 2 years of supervisory, lead, or mentoring experience, or a demonstrated record of leading and coaching peers
- Proficiency in analyzing data, synthesizing insights, and making data-driven decisions
- Familiarity with pharmacy management and EMR systems
Qualifications
- Medically integrated dispensing experience preferred
- Proficiency in reporting tools, spreadsheets, and data visualization
Core Skills
Benefits
- Equity
- Paid time off
- Additional benefits
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position open to external applicants?
No, this position is open exclusively to internal candidates.
Where is the Quality Supervisor located?
The role is remote, though applicants must be based in the United States and may need to travel occasionally to House Rx hubs or customer sites.
What is the expected starting salary for this role?
The anticipated starting salary is $85,000, with the actual base pay depending on factors like skills, knowledge, and experience.
Who does this position report to?
This role reports to the Senior Director of Centralized Services.
Sample Interview Questions
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