Opportunity at
Sterling Group of HotelsReceptionists X2
Sterling Group of Hotels seeks two individuals to serve as Receptionists for its location in Harare. This full-time, on-site role focuses on delivering exceptional guest service…
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About This Role
Sterling Group of Hotels seeks two individuals to serve as Receptionists for its location in Harare. This full-time, on-site role focuses on delivering exceptional guest service in a hospitality environment. The position is well-suited for organized professionals who enjoy interacting with the public and managing front-office operations. Selected candidates will act as the primary point of contact for visitors, managing the arrival and departure processes, room bookings, and general inquiries.…
Job Description
Sterling Group of Hotels seeks two individuals to serve as Receptionists for its location in Harare. This full-time, on-site role focuses on delivering exceptional guest service in a hospitality environment. The position is well-suited for organized professionals who enjoy interacting with the public and managing front-office operations.
Selected candidates will act as the primary point of contact for visitors, managing the arrival and departure processes, room bookings, and general inquiries. Daily duties involve addressing guest needs, processing payments, keeping accurate administrative records, and coordinating directly with housekeeping and reservations teams to ensure seamless service standards. Staff members must maintain a welcoming lobby environment and address any guest concerns efficiently.
Applicants need to be comfortable working a flexible schedule that includes shifts, weekends, and public holidays. The organization operates within the hospitality sector, offering an environment dedicated to guest satisfaction and professional accommodation services.
Responsibilities
- Greet and assist visitors politely and courteously
- Process guest arrivals, departures, bookings, and questions
- Answer, screen, and route incoming telephone calls
- Keep front-office files and visitor logs accurate and up to date
- Accept payments and manage associated records
- Work alongside housekeeping and reservation teams for smooth operations
- Handle or escalate visitor issues in a timely manner
- Keep the front desk area orderly and inviting
Requirements
- At least two years of working background in a hotel or hospitality setting
- Basic computer literacy paired with administrative capabilities
- Strong interpersonal and communication abilities
- Capacity to work shifts, weekends, and public holidays
- Maintains a professional appearance and positive demeanor
Qualifications
- Holds a diploma or certificate in Hospitality Management, Tourism, Front Office Operations, or a related discipline
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is this job located?
This position is located in Harare and is an on-site role at Sterling Group of Hotels.
What are the working hours or schedule requirements?
Staff members must be available to work shifts, weekends, and public holidays.
How can I apply for this position?
Interested candidates should email their curriculum vitae to the designated address provided by the employer by October 11, 2026.
What is the salary for these roles?
The salary details are not specified in the job posting.
Sample Interview Questions
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