Remote opportunity at
Crisis ConnectionsRecovery Specialist
Crisis Connections is seeking a Recovery Helpline Specialist to support individuals dealing with substance use disorders by offering accessible and compassionate telephone-based assistance. Located in Washington…
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About This Role
Crisis Connections is seeking a Recovery Helpline Specialist to support individuals dealing with substance use disorders by offering accessible and compassionate telephone-based assistance. Located in Washington state and operating on a fully remote basis, this full-time, non-exempt position reports directly to the WA Recovery Helpline Manager. The hourly pay rate is set at $26.79, and the role is represented by OPEIU. The person in this role will handle incoming phone…
Job Description
Crisis Connections is seeking a Recovery Helpline Specialist to support individuals dealing with substance use disorders by offering accessible and compassionate telephone-based assistance. Located in Washington state and operating on a fully remote basis, this full-time, non-exempt position reports directly to the WA Recovery Helpline Manager. The hourly pay rate is set at $26.79, and the role is represented by OPEIU.
The person in this role will handle incoming phone calls, text messages, and emails from community members seeking recovery information, while also performing quality assurance screenings, executing warm transfers, and conducting follow-up calls. The standard schedule runs Monday through Friday from 8:00 AM to 4:00 PM. Candidates must maintain a private, confidential workspace to handle duties effectively and possess familiarity with standard communication technology.
Responsibilities
- Answer inbound phone calls, text messages, and emails from individuals looking for substance use recovery resources
- Utilize resources such as the Vision Link database, MOUD Locator, and non-computerized information systems
- Adhere to established phone room protocols and procedures while assisting professionals and non-professionals
- Perform quality assurance tasks, log calls accurately in Vision Link, and complete callback duties on time
- Execute warm transfers to external providers and perform follow-up calls to verify resource connection
- Attend a minimum of four training courses and in-services every year
- Participate in program meetings, planning sessions, and other assigned non-phone room tasks
Requirements
- Must be located in Washington state
- Must have a private and confidential location to perform job duties
- Demonstrate the ability to collaborate with clinical staff and volunteers in a fast-paced environment
- Possess strong communication and interpersonal abilities with high attention to detail
- Show proficiency in using communication technology
Qualifications
- Bachelor of Arts in social or human sciences
- Minimum of two years of work experience in addiction treatment settings
- Background working in a call center or conducting telephone assessments as a staff member or volunteer
- Substance Use Disorder Professional or Trainee credential
Core Skills
Benefits
- Union representation by OPEIU
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the role is fully remote, but applicants must reside in Washington state and maintain a private, confidential workspace.
What is the pay rate for this job?
The hourly pay rate is $26.79.
What is the work schedule?
The schedule is Monday through Friday from 8:00 AM to 4:00 PM.
Is the position union-represented?
Yes, this role is represented by OPEIU.
Sample Interview Questions
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