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ISTA SolutionsRecruitment & Onboarding Coordinator | EST Hours (Remote)
ISTA Solutions is a business process outsourcing company based in South Africa that delivers operational support to U.S.-based enterprises. The firm is currently seeking a Recruitment…
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About This Role
ISTA Solutions is a business process outsourcing company based in South Africa that delivers operational support to U.S.-based enterprises. The firm is currently seeking a Recruitment & Onboarding Coordinator to support a client that operates as a U.S. ABA therapy provider. In this remote position, the coordinator manages the complete onboarding journey for newly hired clinicians to ensure they meet all compliance standards, hold valid credentials, and are fully set…
Job Description
ISTA Solutions is a business process outsourcing company based in South Africa that delivers operational support to U.S.-based enterprises. The firm is currently seeking a Recruitment & Onboarding Coordinator to support a client that operates as a U.S. ABA therapy provider. In this remote position, the coordinator manages the complete onboarding journey for newly hired clinicians to ensure they meet all compliance standards, hold valid credentials, and are fully set up in company platforms prior to their first day of work.
This role suits an organized, detail-oriented individual who can manage multiple tasks simultaneously in a deadline-driven environment. Candidates must be comfortable communicating professionally via phone and email to track down missing documents and coordinate with recruitment, clinical, compliance, and scheduling departments.
Responsibilities
- Manage the complete onboarding workflow from the moment an offer is accepted until the hire is cleared for scheduling
- Monitor and review background check results to ensure clearance prior to advancing candidates
- Gather and authenticate employment paperwork, professional credentials, liability insurance, and I-9 work eligibility documents
- Confirm the validity and expiration dates of RBT and BCBA certifications directly with the certifying board
- Set up and update personnel profiles across HR, payroll, clinical, and time-tracking applications
- Dispatch contracts and offer letters, verifying that all necessary signatures are collected
- Communicate through phone calls and emails to obtain any pending onboarding items
- Keep the onboarding tracker up to date with the current progress of every new hire
- Respond to case coordination emails by updating schedules and staff statuses upon confirmation of a start of care date
- Examine timesheet errors during each payroll cycle and resolve them with staff members
- Handle offboarding tasks by shutting down accounts and coordinating the return of equipment
- Review incoming resumes, perform initial screenings against job criteria, and coordinate interviews
- Facilitate communication between recruitment, compliance, clinical, and scheduling groups to avoid bottlenecks
Requirements
- Located in South Africa and able to work fully remotely
- Available for working hours from Monday to Friday, 4:00 PM to 1:00 AM SAST, including all South African public holidays
- Possess a fixed fibre internet line with a minimum speed of 25 Mbps for both upload and download, supporting a wired Ethernet connection
- Maintain a reliable power backup solution to handle power outages and load shedding
- Prior work history in an administrative, human resources, recruitment, or compliance function
- Proficient verbal and written English communication abilities with a confident and professional phone demeanor
- Strong attention to detail and data entry accuracy across multiple software platforms
- Demonstrated organizational and follow-up capabilities to handle overlapping tasks under tight deadlines
- Ability to learn and navigate new software systems quickly and apply established rules with sound judgment
- Discretion and professionalism when managing sensitive employee data
- Familiarity with Microsoft Office applications and Outlook
Qualifications
- Past usage of Paycom, CentralReach, Monday.com, or comparable payroll, HR, and workflow applications
- Familiarity with healthcare compliance and U.S. employment verification processes such as the I-9 form
- Previous work background within the healthcare sector or ABA therapy field
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
What are the working hours for this role?
The schedule is Monday through Friday from 4:00 PM to 1:00 AM SAST, subject to daylight saving time. Employees are also required to work on all South African public holidays.
Where is the position located?
The role is fully remote, but applicants must be located in South Africa.
What technical setups are mandatory to apply?
Applicants must have a fixed fibre internet line with at least 25 Mbps upload and download speeds that supports a wired Ethernet connection, along with a reliable power backup solution for load shedding.
What salary and benefits are offered?
The job posting does not specify a salary. Public holiday work is compensated in line with the BCEA, but no other benefits are detailed in the posting.
Sample Interview Questions
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