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FeedzaiRegional Account Manager, LATAM
Feedzai is looking for a Regional Account Manager to cover the LATAM region. The role is responsible for keeping an existing group of clients successful, retained…
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About This Role
Feedzai is looking for a Regional Account Manager to cover the LATAM region. The role is responsible for keeping an existing group of clients successful, retained and growing, with the goal of raising the lifetime value each account generates. It pairs ongoing relationship management with a commercial focus on turning client satisfaction into larger, measurable expansion deals. Feedzai builds AI-based software that spots and stops fraud, financial crime and money…
Job Description
Feedzai is looking for a Regional Account Manager to cover the LATAM region. The role is responsible for keeping an existing group of clients successful, retained and growing, with the goal of raising the lifetime value each account generates. It pairs ongoing relationship management with a commercial focus on turning client satisfaction into larger, measurable expansion deals.
Feedzai builds AI-based software that spots and stops fraud, financial crime and money laundering. Its customers include major banks, payment networks and acquirers, so the account manager works with institutions that depend on this protection for large volumes of payments. The posting describes a collaborative team spread across the globe and an onboarding period of about 30 days that includes training, one-on-one time with a manager and early project work.
Day to day, the role covers each client from onboarding through renewal. The account manager tracks adoption, usage and satisfaction measures such as NPS, CSAT and health score, and acts early to prevent churn. The job also involves finding upsell and usage expansion opportunities, preparing business cases and ROI analyses for new implementations or module extensions, and running quarterly business reviews with executives. Coordination with risk consultants, product and user enablement colleagues is part of the work, and client feedback is passed on to support, product and marketing teams.
Responsibilities
- Guide each client from onboarding through renewal and keep relationships on track
- Track adoption, usage and satisfaction indicators such as NPS, CSAT and health score
- Act early to reduce churn and secure renewals on schedule
- Align each client's use of the solution with its stated business goals
- Spot upselling and usage growth potential across the existing base
- Prepare business cases and ROI analyses for new implementations or module additions
- Monitor Exit ARR, net revenue retention and expansion ARR
- Run quarterly business reviews and act as a trusted adviser to executives
- Coordinate risk consultants, product and user enablement teams, and pass client feedback to support, product and marketing
Requirements
- Bachelor-level degree in technology or business, or a closely related field
- 10+ years in a customer-facing role such as consulting, customer support or account management, including issue resolution and stakeholder management
- Strong understanding of the fraud prevention space
- Ability to analyze data and turn it into actionable insights
- Strong presentation, negotiation and interpersonal skills, including explaining technical concepts to non-technical audiences
- Ability to work autonomously with ownership and accountability
- Fluent written and spoken English
Qualifications
- Preferred experience in fraud prevention for banks or acquirers
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this role remote?
The listing shows the role as remote and covering the LATAM client portfolio. The posting does not name the countries where the employee must live.
How much experience does the role require?
The posting asks for 10 or more years in a customer-facing role such as consulting, customer support or account management. A bachelor-level degree in technology or business, or a closely related field, is also required.
How is success measured in this role?
The posting names Exit ARR, net revenue retention and expansion ARR as growth measures. Adoption, satisfaction and renewal outcomes are also tracked.
What is the salary?
The posting does not state a salary or pay range.
How do I apply?
The posting does not describe the application steps. Check the original listing for instructions.
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