Remote opportunity at
FeedzaiRegional Account Manager, LATAM
Feedzai seeks a remote Regional Account Manager to oversee client portfolios, drive retention, and maximize customer lifetime value across the LATAM region. Operating as a Series…
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About This Role
Feedzai seeks a remote Regional Account Manager to oversee client portfolios, drive retention, and maximize customer lifetime value across the LATAM region. Operating as a Series D company with a valuation of two billion dollars, Feedzai builds trusted artificial intelligence technology designed to detect and prevent financial crime, fraud, and money laundering for top global banks and payment networks. This role focuses on leading the complete customer lifecycle from onboarding…
Job Description
Feedzai seeks a remote Regional Account Manager to oversee client portfolios, drive retention, and maximize customer lifetime value across the LATAM region. Operating as a Series D company with a valuation of two billion dollars, Feedzai builds trusted artificial intelligence technology designed to detect and prevent financial crime, fraud, and money laundering for top global banks and payment networks.
This role focuses on leading the complete customer lifecycle from onboarding to renewal, tracking performance metrics, preventing churn, and identifying growth opportunities. The position requires guiding client maturity adoption, conducting quarterly business reviews, acting as a trusted advisor to key stakeholders, and orchestrating internal teams including product, user enablement, and risk consultants. Candidates must possess strong commercial acumen, analytical capabilities, and project management skills.
During the initial thirty days, personnel undergo comprehensive training, connect with leadership, and review company history before engaging directly with active projects and team collaborations.
Responsibilities
- Manage the complete customer lifecycle from initial onboarding through contract renewal
- Track and monitor key performance indicators including adoption, health scores, CSAT, and NPS
- Drive retention and prevent churn by aligning solution usage with client strategic goals
- Identify and pursue expansion, upsell, and usage growth opportunities within existing accounts
- Present return on investment analyses and business cases for module extensions and new implementations
- Monitor key growth metrics such as expansion annual recurring revenue, exit annual recurring revenue, and net revenue retention
- Serve as the trusted advisor for executive stakeholders and lead regular quarterly business reviews
- Coordinate internal cross-functional teams including product, risk consultants, and user enablement
Requirements
- Over ten years of professional experience in a customer-facing capacity such as account management, consulting, or customer support
- Background encompassing issue resolution, relationship management, and stakeholder engagement
- Demonstrated understanding of the fraud prevention landscape, particularly concerning banks or acquirers
- Proficiency in analyzing data to deliver actionable insights
- Commercial and business acumen with the ability to discuss business drivers
- Fluency in both written and spoken English
- Ability to work independently while taking full ownership and accountability
Qualifications
- Bachelor degree in business, technology, or a related field
Core Skills
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the job posting indicates a remote work arrangement.
What is the employment type?
The posting specifies that this is a full-time position.
What experience level is required for this role?
Applicants must have more than 10 years of experience in a customer-facing role involving relationship management, consulting, or customer support.
What is the salary for this position?
The job posting does not specify a salary.
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