Remote opportunity at
PodiumRegional Customer Success Manager (Automotive)- CHICAGO
Podium is recruiting a Regional Customer Success Manager for its Automotive customer segment. The posting says the role is based in Chicago, Illinois, and the listing…
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About This Role
Podium is recruiting a Regional Customer Success Manager for its Automotive customer segment. The posting says the role is based in Chicago, Illinois, and the listing is tagged as remote. It is a full-time position that involves roughly 35 to 40 percent travel. The manager owns the success and health of a portfolio of small business customers in the automotive sector. The work involves building engagement strategies, reducing churn and…
Job Description
Podium is recruiting a Regional Customer Success Manager for its Automotive customer segment. The posting says the role is based in Chicago, Illinois, and the listing is tagged as remote. It is a full-time position that involves roughly 35 to 40 percent travel.
The manager owns the success and health of a portfolio of small business customers in the automotive sector. The work involves building engagement strategies, reducing churn and helping customers get value from Podium's Interaction Management platform. Support includes regular check-ins, product adoption work, renewal conversations and handling escalations.
Podium describes its product as AI employees for local businesses, citing more than 60,000 customers across automotive, home services and aesthetics. The posting says the company converts leads and customer conversations into revenue.
The role suits a customer-facing professional with at least one year in customer success, account management or client services, preferably in software or SaaS. Working knowledge of AI technologies, such as LLMs, voice AI and automation platforms, with hands-on use, is required. Clear communication and a practical grasp of complex software are also needed.
Responsibilities
- Act as the main post-sales contact for a group of small business customers
- Drive product adoption and help customers reach their business goals
- Identify upselling and cross-selling opportunities within existing accounts
- Engage customers early in the renewal process to protect retention
- Run regular check-ins to measure satisfaction and suggest ways to improve usage
- Handle inquiries, issues and escalations, anticipating problems before they arise
- Relay customer feedback to product and engineering teams
Requirements
- One or more years in client-facing work, for example in customer success, account management or client services
- Working knowledge of AI technologies, with hands-on use
- Strong communication and rapport-building at all levels
- Strong problem-solving and analytical skills
- Technically confident and quick to grasp complex software
- Empathetic, customer-centric and results-driven
- Collaborative and able to work across functions
Qualifications
- Growth-minded approach to AI and how it will change work and businesses
- Hands-on use of customer success software is a plus
- Comfort with CRM tools and customer service software
- Understanding of online reputation management and how customer feedback is gathered
Core Skills
Benefits
- Open and transparent culture
- Life insurance and short- and long-term disability coverage
- Paid maternity and paternity leave
- Fertility benefits
- Generous vacation time and three summer holiday weekends of four days each
- Medical, dental and vision coverage
- 401(k) plan
- Bi-annual merchandise drops
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Where is the Regional Customer Success Manager role based?
The posting says the role is based in Chicago, Illinois. The listing is also tagged as remote.
How much travel is involved?
The posting states that the role is expected to involve 35 to 40 percent travel.
What experience is required?
The posting asks for at least one year in a customer-facing role, preferably in software or SaaS, plus working knowledge of AI technologies.
What is the salary?
The posting does not specify a salary.
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