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G AdventuresRegional Operations Manager
G Adventures, a prominent small-group travel organization operating globally for three decades, is seeking a Regional Operations Manager to helm its tour programs across the Oceania…
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About This Role
G Adventures, a prominent small-group travel organization operating globally for three decades, is seeking a Regional Operations Manager to helm its tour programs across the Oceania region. This leadership position focuses on driving sustainable business expansion, maintaining high operational standards, optimizing profitability, and ensuring superior quality and safety across all regional tour offerings. The person in this role will guide a distributed team of office personnel and tour guides, cultivate…
Job Description
G Adventures, a prominent small-group travel organization operating globally for three decades, is seeking a Regional Operations Manager to helm its tour programs across the Oceania region. This leadership position focuses on driving sustainable business expansion, maintaining high operational standards, optimizing profitability, and ensuring superior quality and safety across all regional tour offerings.
The person in this role will guide a distributed team of office personnel and tour guides, cultivate strategic supplier relationships, manage regional overhead budgets, and champion continuous operational improvements. Candidates should possess a strong background in travel industry operations and leadership, with a preference for applicants residing in Brisbane, Australia, or Auckland/Christchurch, New Zealand, although applications from other areas are welcome if all criteria are met.
This opportunity is well-suited for an experienced travel professional adept at crisis management, stakeholder collaboration, and process optimization. The position involves active participation in emergency response rotations, regional travel for supplier inspections, and close coordination with product and buying teams to maintain brand excellence and community tourism standards.
Responsibilities
- Manage ongoing improvements to administrative and operational workflows alongside regional suppliers and shared services.
- Collaborate with Product and Strategic Operations teams to oversee product lines and inventory profitably.
- Monitor regional overhead budgets, spending, and financial tracking to ensure trips adhere to financial plans.
- Engage in destination management, including evaluating supplier mix, quality management, and inventory strategies.
- Partner with the Buying team on supplier vetting, selection, training, and cost reduction opportunities.
- Travel regionally to inspect accommodations, transportation, and suppliers while participating in industry events.
- Lead and manage a remote team of office employees and tour staff across Oceania.
- Analyze competitor performance and traveler evaluations to implement value innovations and safety enhancements.
- Handle critical field incidents, coordinate emergency responses, and participate in an out-of-hours emergency phone rotation.
- Verify trip content and resource accuracy in collaboration with the Product team.
Requirements
- Minimum of 5 years of experience working in the travel industry, including extensive regional travel background.
- Minimum of 2 years of experience in an operations leadership capacity.
- Legal right to work in Australia or New Zealand.
- Proficiency in office administration, problem-solving, and organizational management.
- Familiarity with relevant local laws and regulations governing employment, passenger transport, and national parks.
Qualifications
- Experience in new product development and supplier negotiations.
Core Skills
Benefits
- Competitive total rewards package that includes exclusive travel perks
- Additional days off, including a day off on your birthday
- Vacation time to recharge
- Enhanced parental leave
- Meaningful employee recognition program
- Learning and growth opportunities
- Access to employee resource groups
Frequently Asked Questions
Answers are based only on the employer’s listing; where it doesn’t say, neither do we.
Is this position remote?
Yes, the source posting lists the remote status as remote.
What are the location preferences for applicants?
Applications are welcome from candidates in Australia or New Zealand, with a preference for applicants based in Brisbane, Australia, or Christchurch/Auckland, New Zealand.
What experience is required for this role?
Candidates must have a minimum of 5 years of experience in the travel industry with extensive regional travel, and at least 2 years of experience in an operations leadership role.
What is the salary for the Regional Operations Manager?
The salary is not stated in the job posting.
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